To do this legally, they need to get a warrant to enter the premises and you will probably have been invited to court to object to this (or pay the bill), had you wished, in the letters that were not collected. I'm not sure of the exact timesscale but that invite should have been sent some weeks before the court hearing. If they've not followed the correct procedure, you should certainly dispute the charges that they are adding because of the visit and court hearing.

Hi,

I came home yesterday to find that the locks on my house had been changed and there was a hand written note on the door saying that they had been changed on behalf of NPower with a number to call.

2 hours later some guy appeared with the keys and said that he had nothing to do with it and he just gets told to drop off keys.

Then, when I went into my kitchen, there was a letter left there saying that Power2Contact had disconnected my gas supply for non-payment. However, the central heating was on and I managed to cook steaks on my cooker...so it wasn't disconnected.

I work away from home a lot of the time so I did notice that there had been 2 Royal mail tickets for recorded mail to be signed for when I got home on Monday. But as I had not received notice of there intentions, as I had not been in to sign for the letters, is it still Legal for them to break into my house? Surely not? I would have thought by now that Royal mail would have returned the letters to sender so they must know that I had never signed for them or received them?

I have the money to pay the bill off but I am pretty annoyed that they were able to do this and very annoyed at the £250 they are charging me for the new lock!!!

Can someone please advise me if what they have done is legal? Any help would be most appreciated.