As far as I know, any contract like this, where someone pays a monthly fee in return for services, if you want to get out of the contract early, you've got to pay the remainder of your contract and anything else you might owe may well be wrong though. However, if BT HAVE changed their cancellation charges, they should have provided him with these details, the change in the T&Cs. If they have not, and it has not been made clear in any way shape or form, i.e it can't be accessed by the customer in any way, like viewing it on the website, getting that info if they call about it, or any other way, then the new apparent cancellation charges won't apply.

i thought the cancellation charges changed, for the option 1 its now only £7.40 pm left. same for the phone on weekend/evening calls

If you're under contract for the £9.99 rate, i.e if you've agreed to taking on the contract at this new rate, which you had, and it officially began THEN you told BT you wished to cancel, then yes you should only be charged 4x9.99. But if you weren't under this new contract when you requested the cancellation, then they're within their rights to charge you 4x15.65. But from the details you've given it seems you've been in the contract at the new rate for 8 months now, so they can't suddenly decide the lower rate doesn't apply because you want to leave! Not unless they got you to agree in writing that you'd agree to pay the older rate if you walked out and you understood the 9.99 was an offer, revokable upon early cancellation. So get all your paperwork together, contact the CEO, state you're willing to pay 4x9.99 and not a penny more. Take it as far as they're willing to take it but stick to your guns on your rate you're willing to pay. I can guarantee they will almost never get to the court room, and when they do get there, they try and get you to settle out of court before the judge hears your case because they know they're going to lose! You're in a strong position here, just stick to your guns and arm yourself. Knowledge (and paperwork) is power!

Dueto the distance from the exchange (4.3m) BT can only offer 1mb (officially its 512k but I got a friend at BT to change the line profile a bit) ... TalkTalk just put in their LLU and are piping 3mb very stable next door, so I want to jump on that ...

hi this seems a good deal can i ask if you have a reason for cancelling regards jonmerc

If it's 8 months since you switched to the £9.99 service then yes, you should owe no more than £9.99 times 4. You should cancel your direct debit to BT and write to say that you wish to cancel and you dispute the bill/reminder/demand for 4 x £15.65 but are willing to pay 4 x £9.99. They will probably send a couple of reminders and threaten court action. You should reply to correspondence and attend court if invited to put your case (I doubt that they'll take it that far).

Hi,

I was paying £15.65 for a few days for my reliable and speedy broadband connection from BT. After hearing about recent speed upgrades on our exchance from fellow neighbours, I spoke to BT and they bumped me up to a faster speed, and reduced my monthly charge from £15.65 to £9.99 ... RESULT! I was told at the time on the phone that this would be a new contract at a minimum of 12 months for the broadband, no problemo I said!

Actually, i've decided i'd like to cancel my broadband service with BT. I have 4 months remaining, so gave them a quick call to find the exact final date of my contract, and how much i'd have to pay. The lady on the phone said i'd have to pay the remaining months charges, ok i said, so thats £39.96 (4 x £9.99) she said NO, it would be 4 x £15.65 as the £9.99 was an offer to keep me with BT.

Surely, if i sign up to a new contract for 12 months at £9.99, the old £15.65 should not apply and should be long gone. Are they allowed to do this? Charge me £9.99 a month on a new contract and then say yeah but if you want to leave us, it's £15.65?

Surely she cannot be right?

Any advice?