Thanks for your reply. The fake bills addressed to the occupier origionally came to the right address but under two different postcodes (both of them incorrect). I called British gas to give them the correct postcode but even for this to be corrected presented great difficulties because every time I called them I had to keep correcting it -it wouldn't stay on the system. Whoever I get through to at British Gas is never able to do anything directly and has to make requests for changes which never appear to happen! I hope that the postcode has now been corrected but I need to go back to the property to check the address of the threatening letters piling up at the flat. A tenant lives there but she is now leaving no doubt fed up with this!

I don't know what the problem is with my account - what I have been told repeatedly is that there is a fault on my account which only the IT team can sort out and it goes in a 30day queue so must not contact them again until after that period or else it goes back to the bottom of the queue. Anyway, I have gone through this IT queue process twice and they haven't been able to fix it. I then spoke to the manager who said that he would personally fix it and email me when it was done. That was a few months ago and still no email or correct bills :( Until they sort out the fault on my account they are unable to open accounts in any tenant's names. I keep giving them the details of the tenants so that they can create accounts but even these details do not stay on the system. I don't understand how a company as large as BG can be so incompetent and that the majority of employees who say they would contact me to keep me updated on this complex case never do!

I do have tenancy aggreements for the tenants that have lived at the flat but by the time BG manages to create accounts and put together bills, they probably will not be able to find them to charge them and it is not possible or ethical for me to retain a tenant's deposit indefinitely to ensure BG are paid when they are finally able to produce correct bills. Will I or my property get a bad utility credit rating if they are unable to track them down?

What correspondance address should I ask for?

Do you know how I can change service providers if BG doesn't get its act together soon? Its stressful living like this and my tenants complain about the threatening letters and when I am unable to get BG to fix it they leave the property! I can't subject another tenant to this and I can't afford to leave the property empty.

Sorry to ask you so many questions. BG has caused me so many problems for me and the letting of my property. Their inability to fix the problem and respect their customers enough to keep them updated or even assured that they are making every attempt to fix it is unacceptable. I feel helpless and trapped and I cannot continue this way. I must find a way out.

I look forward to hearing from you again.

I work for British Gas Pay As You Go. I understand that you have billing meters. I am not sure why you have been waiting so long for accounts to be set up. Are the bills you are receiving for the correct address?

I would callm again and ask for a corisponcade address if you are getting nowere. I am not sure why you are having such a problem it is not the service that British Gas aims to provided.

Do you have copys of the tenency agreements for the tennents that you had in the address? as long as you do, this shows that you were not respocible for the bills. You may be asked for photocopies of this in order to update past tennents.

I hope this help any questions please ask.

Hi,

I bought a property in 2007 which automatically registered with British Gas for both the gas and the electricity. They have been unable to set up an account in 1.5years! I have called them a countless number of times, eventually after the first ten calls they discovered that there was a problem on the account and would send it to their IT department and told me not to contact them again until after this time. So I waited for a month to pass and then called them again, and again I was told the same thing and assured that this time it would be escalated to a higher department. Anyway I won't bore you with all the details but basically I have been calling every few months and getting nowhere! I have let this property out to two sets of tenants and still British Gas have been unable to set up an account and produce any accurate bills for either of them. All they manage to produce are fake bills under various account numbers threatening to cut off the supply which upsets both my tenants and myself!

What shall I do? Is it possible to change providers without closing an account with British Gas (because they still haven't set one up?). No one has paid any of the bills because they haven't managed to provide any! Am I liable for anything if I switch companies without my tenants paying them any of the gas or electric used? Please help!