Hi there,

I had cover with VW assist, but am changing my car to a peugeot. I called VW assist and they said they were unable to continue to cover me as I no longer had a VW and therefore I was entiteld to a £68.00 credit. They advised that this credit could be trasferred over to cover an RAC policy, which was £92.00, i.e I just needed to pay the balance.

I agreed to this, safe in the knowledge that I had a 14 day cooling off period and then went to check prices on money supermarket. I was staggered to find I could get the same cover as RAC for just £42.00, so decided that I should just go with that instead.

When I rang the RAC to cancel the cover, they advised that unless I went with them, I was not entitled to my money back from VW assist. I cannot see why I should be forced to take an RAC policy, which is dearer than my VW cover and also that of other competitors, is this legal?

jessie1:

When I rang the RAC to cancel the cover, they advised that unless I went with them, I was not entitled to my money back from VW assist.

You need to contact VW Assist, ask for the £68 credit and see if they mention the same condition or not.

Personally I wouldn't take out this sort of cover with people that I couldn't trust.