I've looked but I can't help! I have Norton issues myself at the moment so I would just be adding to your woes!!

Hey,

Pot kettle etc.......lol.

Just get on and answer my Broadband thread or I am resigning and withdrawing my gratis services.I normally charge heavily for these pearls of wisdom. ;-)

backfoot:Sorry franc.You'll get used to me. ;-)

Yeah, we've all had to!!! ;-)

I just happened to be browsing articles on talktalk and cam across this forum. I have been trying to warn people for ages about TT, and their sloppy approach to customers. Here is a copy of what I wrote before they went ahead with the so called FREE broadband:

I was with TalkTalk on a 1MB package for a year, and with their giving broadband free I can see all sorts of problems cropping up, so I decided to move on to Pipex. I asked TalkTalk for a Mac code and they sent me an email with a form attached, which I completed on 31/03/06. After the usual 48 hours (the normal time to get a Mac code), I phoned them up.

After being on hold for over an hour they told me it takes up to 16 days. *** I argued, and to prove my point I called their 50p a minute tech support and they agreed that it should be done within 48 hours.

I called TalkTalk every day to demand they get their *** in gear, and suddenly they started giving me the crap that they couldn't get into their systems, or the systems were down. And they are talking about giving free broadband, (IT WILL NEVER WORK).

They told me I was talking mince when I told them that other ISP's can do it almost immediately as it is BT who give them out. I got my Mac code eventually, after 20 days. But I promised them that I would make sure their complete disregard for the customer would be placed on forums.

If anyone is thinking of taking up the free broadband offer, my advice is don't. They are over loaded with applications and have admitted that they will be charging users the full price of phone + broadband even if they cannot manage to set up the bb service right away, with no activasion date given.

If they cannot manage to keep their own systems up and running, what chance have they of providing a free bb service for several hundred thousand plus. Within 2 days of the free bb announcement, their lines were jammed when over 25,000 consumers phoned up to enquire.

Hope this helps:

And here is contact details for the man responsible:

Charles Dunstone
Chief Executive
1 portal Way
London
W3 6RS
dunstonec AT cpw.com

Landshark.
Wonderful!
Why didn't I think of knitting a parachute?
What size needles do you recommend?
Gratefully, Hoppingmad.

Thanx, franc. You could be right but, the way I feel about TT, I don't care - they can do what they like, I stand by what I say. They promised 'free for ever' and then charged me, then didn't deliver. Maybe they'd find out the true meaning of 'trying to get blood out of a stone'. Gosh, I feel angry about them!

I hear their digging a tunnel to let the Talk Talk clients escape - problem is the exit seems to be showing Sky!

It's OK, we're knitting parachutes now!

SHARK!

Sorry franc.You'll get used to me. ;-)

hi hoppingmad,

I agree with you completely, talk talk have no interest in their customers at all. Fortunately I only had their phone service that I was sold in a well known supermarket. I was guarenteed that my bill would be cheaper than my last supplier or they would give me either £1000 or £10, 000 compensation. They also promised god knows how many nectar points and excellent service throughout. I got non of these things. I could'nt even pay my bill at Car Phone warehouse in the end because it confused their system. My three monthly bill with BT was approx 150 quid and with talk talk it was always over £100 per month. Surely a reason for them to pay out the compensation but it seems that I had to prove that I made the same calls for the same length of time to the same number on the same day etc to prove that talk talk bill was dearer! It was imposible to talk to anyone at talk talk but they are so robotic its not true. I queried something with one guy and all he did was repeat over and over again he was only trained to answer certain questions. Even when I asked to be put through to appropriate department he just repeated that he was'nt trained etc. I asked for his name and he said he was'nt at liberty to disclose that to members of the public. Blah Blah Needless to say I moved away to another supplier.

Good luck mate

oh and I never got my nectar points either.... Shame on the supermarket for allowing these people to peddle their wares in this manner

Hello again backfoot

This is a fun site! You're saying bring on a lawsuit when you don't know if it's libel or not and if it is and it was you it could bankrupt you?

Bring it on...yeah!!

Hi hoppingmad

I'm a newcomer so I read through the terms of the forum. You say "this company (of thieves)". If this is not true I think you'll find that's libel and ms isn't liable just you. So couldn't you be in trouble if Talktalk turned round and did a McDonald's? It didn't do McD any good but the two defendants had a virtually full time job defending themselves. Hope this is helpful.

Escaping from TalkTalk is not easy but I found a way. Giving up on their phone 'helpline' (sic), I walked into a Carphone Warehouse shop and asked politely for a MAC code so that I could migrate to another server. I discovered the majic phrase is, "they are not honouring their side of the contract." Upon hearing this, the chappie behind the counter got on the phone and within minutes I had a MAC code and TalkTalk have stopped billing me.
There was some difficulty later on as it turned out TalkTalk (spit!) had in fact issued two MAC codes and the first one didn't work. I had to do battle with their 'helpine' again but eventually this got sorted. I have now successfully migrated away from the company that, in six months, succeeded in providing me with a total of four weeks 'free' broadband (at ten pounds a month!), practically no service, almost no help and frequent large headaches.
I am of the firm opinion that TalkTalk have absolutely no interest in their customers, only in their customers' money. How they can still advertise their broadband service (sic) as being 'free' I do not know; I passed their offices in west London the other day and the word 'free' is still up there in huge letters. It's a palpable lie.
For anyone else out there having difficulties with this company (of theives), I wish you good luck!