Hi,

It sounds as though the electricity is having a registration problem.

When you transfer your energy supplies all the metering information is sent electronically from your old supplier to the new supplier, however to lengthen the process this information is sent to other third party groups in the energy network. This is so all the other parties are aware of the change and can amend their records and so the details can be validated.

Your case sounds like the metering information has stuck with the third parties, the gaining supplier in this case have to await the information to arrive. There is a process in place for this to be chased and resolved, however this sounds like it has been ongoing for much longer than it should.

Call E.ON on their complaints line number 0845 300 6301 and request a full investigation.

Brian

Employee of E.ON

Hi, I switched to Eon last summer to a fixed price from swalec, I have received gas bills from eon but no electric bills! I pay via dd for both at £81 a month but they cannot tell me how much more I may owe! They didnt realise I hadnt been billed for 7 months although I have phoned twice to check what was happening! They have now told me it is a computer problem with the people who act as intermidiaries between the different suppliers and that I have vanished of the system. Eon have told me I cant be billed until I reappear and that they have no idea how long this could take!!

Has anyone else had this happen? Where do I stand if I have an outstanding balance? They have told me they cant input the original readings as it needs to be done by this 3rd party! Also my gas readings they had at switch over were higher than they are now 7 months later so i was told i had a huge bill! this has been ammended now though!