Hiya Cat and others,

CarCraft are just horrible don't you think?! Surely theres gotta be regulations to stop them!! It plainly obvious that they are ripping people off. In fact GE Money do not even let them execute finance agreements for them as they had so many problems. That's why I got out of my mess as Carcraft could not execute the agreement on site and I was quick enough to stop it the next day, before executed by GE Money.

My friend bought a car from Carcraft and said the after sales is terrible. He wouldnt deal with them again.

Z.x

I sent my first letter rejecting the vehicle by fax and post the following morning after it had broken down (which was 12 hours after I got the thing home!!) it had already broken down in the showroom on the day I bought it but the sales guys promised me that they had taken a good look at the vehicle and the problem was fixed......obviously not! And the delay on getting a response from the so called customer service department maybe partly due to the fact that they actually lost my car for 2 days!! So professional.

Thanks Zainiac! I spoke to the Consumer Advise helpline and they helped me prepare the letters to reject the vehicle and reject the repair. Carcraft still tried to give the car back to me saying everything was fine but I just dont trust them and I dont want the car anymore so I rejected the car again! If they are so confident I dont know why they just dont give me my money back and sell the car again! So now they have both my money and the car and have not tried to contact me once to try to sort this out so I am speaking to a solicitor about the whole thing now as I see no other way of getting through to them! Thanks for your help Zainiac....its nice to hear other people's stories about how bad Carcraft are.  Is there nothing we can do about them?

Elli

I will agree with you on that one recently i sold a silver mini one, 40,000 miles 03 plate to car craft for £6,000, and guess what? now they are selling it for over £9000 its there right now on their website and i bought it for £7000 from a private seller. so dont be fooled.! buyers beware....

Note to anyone selling or part exchanging a car with a motor dealership, be it Carcraft or somebody more reputable.

Never expect to see the garage selling the car for what they've given you for it. There is a trade and a retail value. The retail value is achievable by selling the car to the end user, not to someone who is going to find the end user.

This is how car gargages make their profit so that they can exist, so you have somewhere to buy and px your cars.

You want top dollar? Sell it yourself, privately.

Sabrina, granted £9000 is steep but that's the problem of the next buyer of the car. As long as you got a fair trade price, you can't really grumble.

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You gotta tie yourself to the mast my friend, and the storm will end.

I to refused my vehicle, i bough one had it for three month with loads of problems, i got a redeal in the end but the car i got was just as bad, 12 hours after getting it, it suffered a major oil leak i took it back they are fixing it as we speak, what a joke i have wrote for solicitors advise and i want to punish them for this its a joke they should not be allowed to get away with this.

I have sent at least 2 letters already complaining but they never seen to ring you back, its you who hs to do all the chaseing, i have phoned trading standards for advise and i am going to fight them all the way, evan wrote to MR JUSTICE from the local SUNDAY SUN newspaper, need to nail these rip off merchants, there are millions of complaints on the web about carcraft.

I now have a loan car, dont know when mine will be fixed or whats even wrong with it,  ...........................i agree VERY PROFESSIONAL!!!

Hi, sorry to hear that you feel unhappy over your dealings with Carcraft. Perhaps I can help you sort things out? My name’s Vicky Ryan and I am part of the Carcraft Customer Relations team. Just drop me a line at XXXXXX and I’ll get back to you as soon as I can. Cheers. Vicky

Moderator -- email address removed, in line with MS terms of service.

Vicky -- In order to get that permission you need to contact the administration at MS in the morning, for their prior approval.

Thanking you.

Very funny video on youtube about this sort of thing- but not for the family. Try searching suckers Part II- american film about used car dealers.

CAR CRAFT ARE CROOKS. They sold us a car on finance and led us to belive that we would be paying back £13500 in total (including interest) at £75 per week. When the paperwork arrived the repayments are £448.00 per month and the total repayment is around £27000. Shocking ey. The paperwork also arrived outside of the 'cool off' period so that we could not cancel. THE SALESMAN NEW EXACTLY WHAT HE WAS DOING at no point were we shown any paperwork with the small print on it we just kept being shown the paperwork with the £75 per week. What sort of commision are these crooks and con men on?

I am looking for fellow CAR CRAFT VICTIMS to help me bring there underhand dealings to the attention of the media. Lets publicly shame these CON ARTISTS, get our money back and help prevent other people being trapped in the same way. Please at lease email BBC's Watchdog with your story, the more people who join the fight the better chance we have of winning our cases.

I have read hundreds of stories written by Car Craft customers in the same boat which only goes to show that this group of thieves must be stopped.