Hello to all 'Land Of Leather' refugees!

As in a couple of posts above; myself and the missus purchased a 3-seater & 2-seater package on new years day on the 'buy now pay in a year deal'. My estimated delivery date is 8-10 weeks.

Let me cut to the chase -

I recieved a letter from Land Of Leather today (18/02/2009). I do not have a scanner but i will type what it says word-for-word (obviously without account info ect..)

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16 February 2009

Dear Mr 'X'

Land Of Leather Limited (IN ADMINISTRATION)(THE "COMPANY")

Order number: 301/XXXXXX

Following our appointment as administrators to Land Of Leather Limited, we are pleased to confirm that we are in a position to fulfil your outstanding order for delivery in 10-12 weeks.

Further, in recognition of any delay or inconvenience that you may have experienced i am also able to offer you a free delivery (value £69) OR a 5% discount on the value of your furnature, whichever you prefer.

To confirm your acceptance & to enable us to expedite your delivery please arrange to pay your deposit, if applicable, as soon as possible through your furnature store or warehouse, and return the reply paid envelope to indicate the form of discount you would prefer (delivery or 5%). The attatched form should be returned within seven days of the date of this letter.

If the revised delivery date is problematic please do not hesitate to call the dedicated helpline number on UK: 01474xxxxxx, to discuss the options available to you.

Yours sincerely

For L A Manning

Joint administrator

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I've tried the dedicated hotline several times and nobody answers - you get an option to leave a answer-phone message; which i have several times today.

*** I personally would be happy to recieve the products if it was 10-12 weeks from my original order on New Years Day 2009, but this letter is unclear weather it is from the date of the letter they have posted to me (16/2/2009), (In which case, they can kiss my ***).***

In regards to the above posts, i am sorry but i probably know as much as yourselves about the situation we're in currently. I thought that this knowledge may help somebody out (Not much but its info all the same).

I, in turn will post about any information in regards to this post as i can't find a damn thing about this situation anywhere.

Any information regarding this matter would be seriously appreciated,

Kindest regards -

SR

Hi Bonnie and Toby

As the delivery date is now over what was in the agreement contract when you ordered the furniture would it be worth speaking to Trading Standards and getting their advice as LOL are now in breach of contract in your situation as they have not fulfilled their obligations.

Certainly in our situation as the Administration happened so close to our order being placed we have to wait a while before they say we have grounds to cancel.

Apparently Deloitte will be covering some part of a guarantee but it is not clear how long for and who covers the excess where the goods should be suitable for the purpose for which they were sold which should cover for up to six years. We had past experience of this on a cotton suite ordered years ago and did get some recompense via advice from trading Standards, it was a battle though.

Hope you get some results soon...it is so frustrating ..we did think we would be having two lots of furniture as we have ordered furniture from a different supplier as we do not believe we will get the LOL furniture and this is subject to the LOL order being cancelled...therefore if we get the LOL furniture OK see what hapens if not we have furniture on its way...trouble is we prefer the second lot...keeping our fingers crossed !!

We ordered a 3 piece suite from Land of Leather on 2nd November 2008 (in excess of £3000) on a buy now pay later. We intend paying this off in October this year, assuming we get it!!!

The delivery date was 14 weeks, and it's gone over that, as it's now 15 weeks since we ordered it. Since the business has gone into administration we've heard from the administrators but that was a month ago. Quite frankly after reading so many letters from customers unhappy with the quality of LOL furniture I don't think I mind if it doesn't arrive!!!

Incidentally we have a leather suite we bought about 10 years ago from DFS, paying £3000 then for a 3, 2, 1 combination plus matching foot stool, and it's still in perfect condition, it's just not really as comfortable as we'd like, and it's jade green.

We're really worried now, as if we do get our new suite and the electric recliners fail, or the leather is faulty who do we go back to if LOL is in administration, can we cancel our order? Any advice please?

Spoke to Land of Leather 'AJ' yesterday and also to the credit agreement company.

Still not able to cancel order as they are hoping to fulfill all orders. It was very unclear with LOL whether an order had actually been placed with the supplier as AJ said we should get delivery to the warehouse in two weeks when they will contact us re delivery. This does not make sense as it is not a stock item and would not be ready in two weeks. He then said to phone again in two weeks to see if LOL had funds available to obtain stock...then he was not able to confirm that we would actually get any furniture so think he tied himself up.

The finance company are not able to cancel any orders it has to be done through LOL.

Spoke to Trading Standards who suggested writing a letter regarding time is of the essence ref Sales of Goods Act 1979 and said that the contract would be breached jointly if goods not delivered to date specified on order.

Anyone else had any different progress??

Hi, We also ordered furniture from Land of Leather and thought that as we had not paid any money we would be OK when the company went into administration.

We ordered a brown three piece on New Years Day and were told it would have to be ordered specially as it was not a stock item.

We too had the letter from Land of Leather saying that they did not have our goods in stock and would not be able to fulfil the order at the present time.

We have spoken to the hotline on three occasions and last week 3rd February was told that the furniture had not been ordered from the supplier and although it was anticiapted that an order would be placed in the next twelve weeks they could confirm nothing.

We have today, after having spoken to Trading Standards and sent a second round of Recorded Delivery letters to the Administrators, Land of Leather and the Credit company stating we wish to cancel the order, received a letter from Land of Leather (In Administration) stating that until such time as it is known if your order can be supplied, I regret that you are unable to cancel the order. The Adminstrators are working as a matter of prioity to clarify the position and expect to have a response in the coming weeks.

The credit company said a credit agreement could not be enforced if delivery is not made...but they are contacting us again 20 working days from 21st January 2009.

We too have ordered other furniture subject to our order with land of Leather being cancelled but at the moment we are not happy. There have also been comments from perople not happy with their furniture from LOL which is the same as we ordered. Great!!

Speaking to Trading Standards again tomorrow and probably hotline to see if any orders have been placed!!!!

Will post more as we get information.

I once had dealings with LOL some years ago. They promised delivery of the new suite on a specified date in October 2006. One week before the delivery they rang to say that the suite would be delayed due to import reasons and it would be another mopnth before it arrived. I telephoned the manager saying as they could not get the suite to my house in the alloted time they had broken the contract and as i result I no longer wanted the suite and please do not attempt to deliver it. The manager said he understood and could I put it in writing to confirm. This I did and got a letter back saying I could not cancel the contract. I immediately telephoned their head office and spoke to a snotty woman who said I had no rites of cancellation. I explained as they were making me wait another month they had broken the terms of the agreement so I was cancelling. I also informed them that they could attempt to deliver this suite any day they liked but did not have my permission to put it on my property. It would be left on the front street and the council would be informed of who left it there. I also wrote a letter to the finance company telling them I was refusing delivery of the suite and they had to cancel the agreement. Sent by registered post!!! LOL telephoned a few days later to tell me they had found me one and I told them to shove it.

This company are a shower of sh*te.

You need to contact Trading standards and your local CAB. Get as much information as you can. Send a letter to the finance company by recorded post and keep a copy. Surely you cant enter into a financial agreement if you havent had the goods.

Surely when a company goes into administration all the rules change. If they are in administration how can they still be able to fulfill any orders?. Either they are trading or they are not.

Look on the debt forum on this site and see if you can get any reference to LOL - you may pick up some interesting pointers...

Good luck.

It is only a personal opinion, you understand, but I would have thought that if they cannot deliver within the time stated, they have breached the contract and you are perfectly entitled to cancel. Why should you pay out for something you have never had. Do you have it in writing anywhere what the delivery date with be? I recently bought sofas from Land of Leather and stated that I didn't want them for at least four weeks. They wrote that on the order.

I didn't know that they had gone into administration. My sofas arrived two days before christmas so I suppose I was lucky, even though they are dark blue and not black as ordered.

Hi, We ordered a corner sofa £1500 on 28-12-08 and was told it would take 4 weeks for delivery.

We then heard a week later that they were in administration we rang the store we ordered sofa and was told our sofa would be delivered as specified in the timescale. We then had a letter from administrators saying they woudl be intouch. I rang them and asked about the situation and when we would receive sofa we were told to wait for a letter from them.

The next letter stated they would inform us when order was ready. It had already passed the 4 weeks delivery slot and we then rang administrators and told them we wanted to cancel the order, they asked us to email the finance company and administrators and this would be done. I then received a letter stating they cannot fulfill the order at this time and no timescale given for when it would all be completed.

I rang again and said we wanted to cancel and was told that we could and it would take a few days to process the cancellation. We then went out and ordered a new sofa from scs because of now not having one. We have received an email today saying we cannot cancel and they will let us know when they can fulfil our order. Where do we stand now, as we don;t want two sofas and certainly are not going to pay for the one from land of leather as there are no guarantees with this product if something goes wrong.

We took out finance on this sofa from land of leather buy now pay later, but the finance company won't allow us to deal with them direct and will only deal with land of leather so they will need to inform them of the cancellation, but they are now saying we cannot cancel. Please help what are our rights????