What a bunch of wasters!! Took 5 attempts to obtain a MAC code from them in mid 2007. Closed broadband and homecall account. Still trying to bill us. Had to get TWO indemnity charges from the Bank to get money back - they weren't surprised we had a problem as other customers had same issue!! Threatened to bar outgoing calls (which would be interesting to see as we are with BT!) have set us up with TWO separate account numbers and apparently we owe them TWO separate amounts despite not being with them since mid 2007! Have registered complaint with OFTEL and now feel the best option is let them take us to court where they wouldn't have a leg to stand on as we have been paying BT and SKY for 18 months. As for their customer care - forget it. Tiscali/Pipex - suggest you look at the other options and make your choice......