Excellent. Hopefully things should move forward with not too many fireworks then. Im going to try and get it back to them tomorrow afternoon, unfortunatley im stuck in work until 7am and i could use a few hours sleep before events take place!

My guess is that im going to be without one for a few days anyways...hopefully they will have another one in stock!

I'll report back once the issue has been resolved.

Many thanks again.

Paul.

Hi -- The short time you have had the laptop for gives you the full right to demand a refund in full even if you take it back on Monday......that's not even One week of ownership. In any case you have already made them aware of the fault and expressed your displeasure.

If all these Sony machines were actually intended and designed to have this pixel fault then things would be different, but as most of their machines are free of this fault, then you have been supplied with a rare faulty laptop which is Curry's and Sony's problem....not your's. !

Your legal right to reject this machine are not prejudiced, did Curry's tell you there was a pixel problem when you bought it, or offer to sell it for less because of this minor fault. ?...... Bet that's a No. !

Thanks for the quick reply the information you provided me has certainly pushed me forward to address the issue further with the store. Like i said, i think they are trying to pass on the responsibility as Sony say the Maximum number of tolerated stuck pixels to be actually 9. See http://www.vaio-link.com/pixels/pixels.asp?site=voe_en_GB_cons&c=0&s=VGN-FW&m=3341

The more i think about it the more it starts to grate, and in the long run its only going to be myself who loses out. I just did not want to go steaming into the store with not a leg to stand on and making myself look like a plank.

How short a time are we looking at? Considering i bought it on Wednesday, I may be unable to get the laptop back to the store until Monday....is this going to create any issues?

Thanks

Paul

Hi -- When you buy goods (including goods supplied as part of a service), the law gives you certain rights as a consumer. The law says that the goods must:

1) Be of satisfactory quality. This means that the goods should be free of any faults, including minor ones. They should be of the quality that a reasonable person would expect given the description, price and any other relevant circumstances. You can take into account the appearance and finish of the goods, and whether there are any defects (including minor ones). You can also take into account whether publicized information about specific features of the goods is accurate, and whether the goods are safe when used properly

2) Be fit for the purpose. This means that you must be able to use them for the purposes that you would normally expect from this type of product, or any purpose that you have told the seller you want to use them for

3) Match their description. This means that if there is a verbal or written description of the goods, it must be accurate. And if you choose goods after seeing a sample, your goods must match the sample.

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The fact that your laptop has even a minor fault which is obvious so soon after you purchasing it gives you the llegal right to reject it as being unfit for it's purpose and of an unsatisfactory quality under the "sale of goods act as above, you must return the item and demand that you have a full refund, if you are not prepared to accept a new replacement. What they descibe as a defect not affecting funcionality does not mean that you cannot reject it as being unfit or of unsatisfactory quality.

Would you accept a new car if it had scratches on the paintwork, that didn't stop you from driving it. ????

Remind them that Pixels are not mentioned at all under the sale of goods act, but minor faults are, as indeed anything that is not of the standard expected, is certainly also mentioned. ! Unless they can demonstrate that all these Sony laptops were designed to have pixel faults, then your's is defective.

If they refuse then put this in writing to the Manager.... that unless they do honour your legal rights, the matter will be pursued through the courts.

...................................... .......................................

If things go wrong with goods you have bought, you have the right to return them and get all your money back (a full refund). However, this right only lasts for a very short time after you buy the goods. You are allowed a short time to examine the goods and try them out, but you must tell the trader about the fault as soon as you discover it.

You have qualified and complied in full with the above statement, demand your refund or a new replacement if you are prepared to accept that.

Hellooo!!

Im hoping to be pointed in the right direction on what action to take next regarding a recentrly purchased Sony Vaio FW11M Laptop. I bought the item on Wednesday and to my disgruntlement have found a stuck pixel which stays a cyan blue colour constantly, just above centre of the screen panel. After paying just under £900 for the product this is the last thing a expected......

I contacted the Currys store which i bought from immediately after a found the issue, and they told me that i could not exchange the item because the issue is not classed as a fault and does not affect the functionality of the laptop in any way. I explainded that i had also taken out the whateverhappens policy also, so they asked me to contact the support centre. I did, and was told that there is nothing they can do unless the area effected is over a minimum of 3 pixels. One pixel is not classed as a fault. They then told me to contact Sony and take the issue up with them, Sony unfortunatley only class defects above 6 pixels or more...

Obviously, i have not even had the laptop a week. Can i demand a refund/exchange etc or am i stuck with this most irritating of problems until it develops a fault which is actually considered a fault?...i hope that bit made sense! Ive got a funny feeling im just going to be fobbed off until its too late to do anything about it, if there is indeed anything to do

Hopefully someone may have experienced the same kind of issues/problem i have had and can assist me further.

Thanks in advance.

Paul