Took out my Tiscali Broadband in February 2006, and was running exceptionally well for around 9-10 months. The whole thing started to go wrong in December. When connecting, there was nothing resembling an homepage. Emailed customer support using my old dial-up connection, and what can only be described as an insult to an idiot's intelligence reply came back. This reply was blaming everything but themselves and involved doing many mind-numbing things which basically didn't work at all - even had the cheek to blame heat from the computer! Oh, and be warned.....If you don't reply to the email thread within 72 hours of Tiscali's reply, they deem the case resolved - I've kept my one ongoing since 22nd January just to nark them!!!! I phoned their expensive 0870 number to be kept on hold for about 15 minutes and then couldn't understand a word they were saying and had to repeat myself numerous times......all at the end to no avail. During this time, I have had to connect to my old "pay-as-you-go" Dial-up plan to get any internet whatsoever. Endless calls to Tiscali blaming BT and BT blaming Tiscali. I even changed my cabling. It got to the only thing to replace at my end was my modem - was using the THOMSON SPEEDTOUCH 330 that Tiscali provided on connection. Borrowed an old ADSL modem off of a friend, downloaded a driver from the modem's website, and HEYPRESTO!!! It worked perfect. After contacting Tiscali to report my findings, they said they would send another modem out. I said that I did not want the same modem again and they said they would send the SAGEM model out. I am now sat here with TWO SPEEDTOUCH MODEMS, and neither of them do anything! So what I suggest, if you are using Tiscali on the Thomson Speedtouch 330 modem, CHANGE IT NOW. Am currently using the Zoom 5510 and it works brilliantly. ANOTHER TIP: If you need help from Tiscali, don't phone their expensive 0870 number but phone their 0845 cancellations number. Your internet just doesn't pack up overnight for nothing (unless their is a genuine fault at their end). The 0845 number tells you of any faults anyway, and not only that, you get to speak to someone from the UK.