"expert" Jason,

I'm sorry to have to correct you, but my understanding is that BT broadband also operate their technical support from an Asian call centre (unless I'm very much mistaken)

Jasildo

I'm finding it very hard to talk to Orange about the problems I am having with their software and the new Windows Vista. Up until I bought the new PC (with Vista) I was very happy with them.

It doesn't matter where the person is that youa re talking to, nor does it matter what their nationality is, but it is important tha they know what they are doing / talking about and I am finding that Orange's representatives do not.

Cat

Hi Mags

Thanks for your email. So I presume you want to change from Orange because they have asian call centres am I right? There are many broadband companies with UK based call centres including BT Broadband.

Having an asian call centre does not necessarily mean poor customer servivce. I would always look at the overall customer service history of a broadband provider (such as in our customer reviews) over where their call centre comes from.

Also some of the worst call centres are based in the UK, so service is not geographically linked.

If you want to play it safe then BT Broadband would make sense, the other alternative is to go small - most small ISP's don't need to outsource their phone support so they keep it fairly in-house with a few people.

People like Madasafish, Direct Save Telecom and Eclipse Internet have friendly staff who will respond to your needs in a timely and effective manner.

Cheers

Jason

Just completed a move from BT Broadband to SKY. Not sure about SKY yet but BT were hopeless when faults occurred and you go around the houses at their Asian based call centres.

Thinking of changing from Wanadoo/Orange to BT Broadband. Your thoughts please.

Regards,

Mags