No, but I've read richard.branson AT virgin.com is his email address. Not sure how true that is though.

I have an agreement with Virgin Media for their various services and despite this being in writing, they refuse to honour the agreement and just ignore my letters. I believe we all ought to write to Richard Branson as his name is associated with the company. Does anybody have a home address for him?

It's the blatent lies which I find offensive - nobody at the company offers the same story why things take so long. I've never had to make a hate site about a company before, but I've made it my personal mission not to let other people sign up without at least reading some reviews first. I think it reflects badly across the whole Virgin brand. What's worse is that so many people have contacted me to say they've had very similar problems.

I have also known of other cases of bad service and people who are not happy with the customer service etc...., it would be great to have an answer from Mr Branson ?

I've had such bad experiences with Virgin Media that I've just made a site to try to inform other customers considering to go with them just how bad they can be. They seem incapable of doing anything correctly, and their customer service is terrible. If you've had bad experiences with Virgin Media, please support my site Avoid Virgin Media by linking to the site, commenting with your experiences or digging it.

Positive comments with regards to VM are also welcome if you can think of any!