Hi,

Am also with BT and when I moved in December last year, having given them all the details of the new property, even though the previous occupier had a BT line in, they demanded a £125 new line fee as there was no line in the NEW exchange.

When I moved in, the phone line had not been moved so after several phone calls all on mobiles, a BT engineer come out and said it was a problem at the exchange. Got the phone line sorted but no broadband as they left my phone in the old exchange which was too far away to deliver broadband ( i moved to the otherside of a dual carriageway, 5 mins from my old house).

After several phone calls, and being told that to terminate a contract for a service they were not providing I would have to pay a years line rental costs, it took another 3 months before I had my Broadband connection working and after a week they cut it off again. When I reported the fault I was told it shoudlnt of been made live for another week.....

So BT charge for a service they dont provide, charge you to get out of a contract when they fail to deliver the contracted goods and still we suffer, have still not received an appology or compensation from BT.

The other problem I have with BT is everytime they reduce your current one they class it as a new 12/18 month contract

Pat - would suggest you consult a solicitor ASAP!

From the info you've provided, BT has potentially breached their contract of service with you. 100kb/sec is NOT a fair performance speed when you've paid for 2Mb/sec. Try to retain records of your contacts with BT (dates, times, who answered your call ) and take these along to your solicitor ( I'm sure you'll find someone who can advise you on a reasonable fixed-fee consusltancy basis). Good luck!!

Hi to everyone, I hope someone can help me because I'm really frustrated. We moved home about 4 weeks ago, and renewed our phone and broadband contracts. They sent us a new account number and told us our contracts started as new contracts. The problem is broadband is extremely slow, downstream is around 200 kb/sec in the best case and around 100 most of the time, so at a level of the old ISDN. we called them about 20 times, they sent an engineer that certified there was a problem on the line. Our max speed rate should be 2 Mb/sec - no one told me before renewing the contract that the speed in the new house was slower btw - we don't pretend to have 2 mb/sec but at least to surf or open a video. Well, after phoning everyday they keep saying that the problem will be sorted in the next 24 hours. Of course nothing changes. We asked to terminate the contract, but they told us we must to pay termination fees. So, there is a fault, they don't fix it, we have a really bad service that does not allow to surf on internet and we must pay fees, because the contract can be broken just if they can't fix the fault... How long have I to wait for it to be done?months???

so, what can I do? we spoke to a supervisor..... He said that "at least we have 100 kb/sec"...or "what do you need internet for"....brilliant, isn't it?

Any suggestion is really really appreciate! Thanks