Hello, my first posting to Moneysupermarket...

In common with many other Pipex users, I recently received a letter informing me that they would be "improving" various aspects of the billing service, and my "package description will change slightly, but there will be no increase in your subscription price and no change to your contract term". All this to occur by 30th November 2008.

It goes on to say that "After the systems change, your contract will be with with Pipex UK Ltd" (currently it is with Pipex Internet Ltd).

And just before signing off, it states "The continued use of your service after the systems change will constitute acceptance of these changes."

It is my understanding that one party cannot vary a contract in this way, without giving the other party the option to decline the new contract. There may well be "no change" and even some improvements to the service, but legally, my existing contract is with Pipex Internet Ltd, and it cannot be presumed that I automatically wish to enter into a contract with Pipex UK Ltd, even if the offices and personnel are identical.

As I am currently 6 months into a "12 month minimum" contract with Pipex, and am keen to escape, am I correct in assuming this is a good opportunity to do so, without incurring penalty charges?

Thanks in advance

Change to Nildram (another Pipex owned company) - you can be on a months notice account for the same payment as Pipex direct

Speeds the same as Pipex too - not surprising considering the same company

Thanks for that Twee, it could be a good idea, except I also have my phone bundled with the broadband, and after looking at the Nildram site, it doesn't seem like they offer phone services, but it may come in handy if the legal tack doesn't work. Thanks again.

Nildram DO offer phone services (Voice) - they give 500 minutes per month free on all accounts

competitive rates after this - I suggest that this is a good deal