I started my wonderful experience with Bulldog on 13th November 2007 and unsurprisingly was unsatisfied with the service after a couple of weeks so I emailed them and asked them the earliest date I could end my contract and they emailed me back (an email which I still have) saying that it would end on 13th November 2008. Then on 20th December without request from me they wrote to me and told me my contract name would be changing but that it would make no difference to my account. I had been paying line rental since 13th November and had already had a fairly major row with them by this time! But this didnt bother me as there didnt seem to be any real problem if my account wasnt changing materially.
Fastforward 11 months to now when I thought I best email them and give them notification on my not renewing my contract and check that I would not be charged if I ended it on 13th Nov. Well lo and behold they told me my contract end date was 20th December! I send them the email from themselves saying it was 13th November they still say 20th December. I send them the email showing the installation date of my line as 12th November, they still say its 20th December! I send them the email from them saying about the change of details on 20th December but they just ignored it!
Anyway sick of their emails I decided to give them a ring and see if I could get some more sense out of a real person (I should be so lucky!) On the phone they keep telling me that my contract ends on 20th December despite my explaining it all again. Well after pressing them a bit to check their records and see that I was making calls and paying line rental since November they finally admitted the truth - PIPEX DONT HAVE ANY REAL RECORDS OF BULLDOG ACCOUNTS. They cant see any bills youve paid, any complaints youve made or when your contract started while you were with Bulldog.
Despite me having records of my contract starting on 13 Nov and them not they will not entertain the thought that I might be right. So beware - if you are signed up to Bulldog now Pipex you could have had the end date of your contract changed without your knowing about it.
Has anyone had the same experience as this? And have any miracle answers of how to get them to listen to you!?