Hi Everyone,

I bought a car on HP from Welcome finance, I traded my old car in which they didn't give me any receipt to say how much they have taken it for. I wrote them a letter asking for written confirmation stating how much they took the car for. The car didn't have a full service history which they said it had, I also requested this. I got a phone call from them today they didn't acknowledge the letter all they said was that since my payslip is an online payslip, they need 40days bank statement. I am just wondering why they want my bankstatement as it will also be an online statement and they are aware of this.

I don't know if this makes sense please help.

I suggest you speak to Citizens Advice ASAP - your documents from the sale should show how much the car you bought is, how much your part exchange was, how much you are paying for credit and so on - otherwise how do you know how much you owe? You may also be able to get far cheaper credit elsewhere - All this should be laid out clearly. Take with you everything you have relating to this when you go to your local Citizens Advice (they are in the phone book or http://www.citizensadvice.org.uk/ ).

Also - if they have already approved the finance (which it sounds as if they have from what you say) then why are they seeking further information? Ask. I ALWAYS challenge when I suspect information trawling and ask for a proper reason when companies ask for more info before I give it - and if I'm not satisfied they don't get it. It's amazing how many times it has turned out that they don't really need it ! Usually you are asked to prove income before a finance company agrees to lend to you, not after!

It sounds that as the car did not have a full service history, but you were told it had then you've been misled - which I would be fairly confident would nullify the agreement if that is what you wish - personaly, if things are as you describe, I'd be trying to cancel this agreement as it sounds very irregular from what you say.

Phone or go to Citizens Advice (tomorrow!), Take all the documents you have with you (it helps to write things out in the order they happened - i.e your letter to them etc, as it makes it much easier for someone else to understand as fully as they need to if they are to help you). The main thing is to ACT QUICKLY as credit agreements are sbject to certain time limits (though if you have really been misled into making an agreement then it has no validity anyway) .

Any letters you send to the company - use recorded delivery and keep a copy of your letter. You should certainly be told in writing how much the credit agreement is for, how much your part ex was etc. i

It seems as if you may have a right to claim this agreement has no validity as you were misled (if thats what you want) or else may be in a position to negotiate a discount on account of the lack of service history you were promised if you still want to keep the car. It certainly doesnt sound as if the required Credit Agreement information has been given to you? Again it's hard to say without seeing what you have - so see Citziens Advice ASAP.

Let us know how you get on! :-)

Do let us know how you get on. :)

Hi There,

Thank you for the response, I received another call from them and they want the bank statements and my payslips, I have explained that I get online bank statements and payslips. They are now threatening to come and collect the car what should I do, I don't mind them taking the car but, what am not sure about is are they going to refund me my money back as I paid £300 for deposit and they said will take my car for a £1000 which was not written anywhere they said for insurances purposes they will write its worth a £1. They also didn't tell me how much the car was before they took off the deposit i put down. I really don't know what to do.

I think its better they take the as long as the don't charge me for any mileage I have done on the care.

Thank you any help appreciated

Hi Nita, you really really need to go see citizens advice (or call a local solicitor and see if they offer a fixed-fee consultation scheme - many do, and what it means is that for a set amount of money (usualy quite reasonable too) you can go and see them and get their advice about your problem). It really sounds as if your getting bullied by this company - so please go and see a solicitor or citizens advice without delay. At worst you would lose the car plus any payments you've made this far and the deposit. I don't know what this "for insurance purposes" means - I've never heard anything quite like that - it's unclear what an insurance valuation has to do with them taking a car back.

This all sounds really dodgy! You MUST get proper advice without delay! Promise me you'll get Citizens advice or a solicitor involved without delay! - I hate seeing companies walk on people and this all sounds very very irregular. If you wait, you'll lose!