I've been trying to get these issues fixed, but the more it continues the more I feel I may leave at the end of my 12 months.
About 3 months ago, plus net emailed me saying they were upgrading my usage allowance but keeping the price I paid the same. With the next month's invoice I was overcharged and after sending an email the overcharge was refunded to me. The next month the same thing happened again and I was told this overcharge would again be refunded to my account, which it wasn't. The same thing happened the third month and after I emailed them saying it had happened again and I was still waiting on the refund from last month as well. I was told that they would refund what I was owed and that my account details had been amended to show the correct price. The package price has been amended but is still wrong and they've only refunded one month instead of two.
Generally speaking I really like the service plus net supplies, I rarely have connection problems or anything like that. But this billing problem is getting me down.
Allie