All Phoenix endowment policy holders need to contact the company now to ask what their potential terminal bonuses are

I have just done this and have received back a letter promising to look into my "complaint" and will get back to me within 4 weeks - next step is to contact the Financial Ombusman with whatever response Phoenix give me

This may have the effect of telling the company what we think of their poor excuse for mishandling our funds - and even getting some compensation (some hope !!)