Just thought Id share my experience with you...

The company I work for has recently received a bill from E-on for £13,000... I rung them up as soon as it came and was basically told 'yes sorry but we've been undercharging you for the past 7 years and now we're got the right meter reading this is your bill'. We have been in heated discussions ever since, we refuse to pay for somebody elses *** up... it stems from wrong meter readings even though their meter reading ppl had been out to read it! When complaining I was pretty much told that if we settled the bill now they would knock off £2k as a good will gesture... and that we could make the payment in installments.... of course we still refused to pay. Like yourselves we have since received letters from their debt collectors saying they're going to take us to court etc etc even thou we have told e-on to put our account on hold until such time we have reached an agreement.. e-on and their debt collectors obviously dont communicate! we have been in touch with energy watch who basically say that they're allowed to re-invoice for mistakes for the past 6 years for a business and I believe 1 year for a private household... they also suggested we contact our local mp to see if he can help. We have contacted our local mp and he has since written to e-on and thats as far as its got at the moment......

I recieved a letter yesterday from eon telling me they are willing to come to an arrangement. I telephoned them and the arrangement was for me to pay the £1068 in installments which I refused. I asked the lady when the meter was last calibrated and she told me it was done in 2003. I asked how come they didn't notice the storage heaters when they calibrated the meter. She then asked me if the meters were there when the meter was calibrated. When I spoke to the complaints dept at eon a few weeks ago the man told me that the heaters had been fitted 5 years ago (2003). They can tell me the date the storage heaters were fitted and when the meter was calibrated but still deny that they knew that the property needed an economy 7 meter. They also told me that they had been to the flat in march to take a reading and that the meter is correct. As I know the person who lives in the flat I immediatley rang him to see if eon had been out in March to read the meter and was informed that there had been no such visit and eon have had no access to the meter.

I also asked why they could not recalculate my usage at economy 7 rate but she told me this is not possible as they would not know how much I had used. Heaven forbid they lose out on a few pence. She also told me that I had been paying a very low monthly rate (31.50) the rate that they recommended I pay. Even if I had continued to pay the higher rate of £75 a month it would still be nowhere near the £1068 that they expect me to pay for a period of 6 months.

I am still going round in circles with eon doing nothing. My phone bill has tripled this month from ringing eon and energy watch.

I have rang energy watch today and told them I am not happy with eons descision to come to an arrangement and am waiting a reply from them.

hi basil

i have never written on the forum before but your case sounds so like ours it made me want to scream

Wondered if you have had any luck with eon. we run a business and have had two correct bills in eight years , we are now employing a company to check our bills and they range from £13,000 to £23,000 for the same eighteen month period,

today i got an email from them stating they were not accepting any form of payments or payment plan and they would not accept a meeting to sort this out, i have a full file of complaint letters to eon and letters from energywatch all of which eon have never replied to,

every letter we write said we were willing to pay on the issue of a bill as we cant just pay monies over with no bill and no receipts for vat etc

to top this off they are now going for a disconnection warrant which will shut down my business with eleven job going and three kids and us out on the street as we live above the premises

energywatch advised to write saying payment will be made on receiving the bill but its still not correct as they have charged todays rate for all power used since march 06 and not applying the rates per quarter as applicable

I am now paying a standing order weekly and paying lump sums all of which they have emailed to say "AND!!!!!! we still taking you to court"

is there anybody with ideas as i am at breaking point

Have you tried the energy supply ombudsman?

www.energy-ombudsman.org.uk/

i will try in the morning

energy watch are contacting them again and hope to hear within ten days

will let you know outcome

thanks