Johnny Earlybay Fan:

i doubt that stephen, your tactics are definitely underhand your broadband service is third rate and your customer support is non existant!

surely Ofcom enforce some sort of quality standards upon you?

i had similar experiences as this person as im sure tens of thousands of other have had, the outcome that i refused to pay and was served a default because your were in breach of your service contract to me, talk talk cost me thousands of pounds in lost business because i couldnt deliver to my existing customers with little or no broadband.

well done!

I, too. have been driven to distraction by talktalk. All talk and no action !

I have neither the energy or the timne to give details ogf my problems at the moment but I shall certainly do so later.Suffice it to say that after a day of frustrating phone call, I have kept a dossier of all further calls, their duration and a precis of their content. Lately I have been recording conversation with talktalk having told them in advance that it was my intention to do so..

I have shown my stuff, which includes printouts of talk talk screens, to a r4etired solicitor with whom I play golf, and he believes I have a case. Some points worth noting are :

I signed up expecting to get about 4Kbits based on previous experience with another provider , and a line check. I have beer getting no more than 0.9. When I took this up with talk talk I was told , after about a dozen calls that I had signed up for a 1K package.. There is no such thing on offer ! My deal was for the best speed my line could handle based on 8 K from talktalk.

I was told that, as I live in Cheltenham. my exchange could not not provide a faster service unless talktalk paid an additional sum. I see this as their problen, not mine. They made a promise so it is their duty to deliver.

Their online sales pitch makes no mention of the fact that they expect to be paid in advance. My first bill is significantly more that expected because of this. Accompanying the bill was a letter which told me " not to worry" as it would all come right next month.because it was their policy to take payment in advance.. What a comforting thought.!

I am awaiting developments and, if I am not given satisfaction, I shall have recourse to the law.

I shall report back on the outcome. Meanwhile, I urge anyone else thinking of switching to talktalk to think again.

i doubt that stephen, your tactics are definitely underhand your broadband service is third rate and your customer support is non existant!

surely Ofcom enforce some sort of quality standards upon you?

i had similar experiences as this person as im sure tens of thousands of other have had, the outcome that i refused to pay and was served a default because your were in breach of your service contract to me, talk talk cost me thousands of pounds in lost business because i couldnt deliver to my existing customers with little or no broadband.

well done!

Hello Petica,

The CEO team will be able to address any issue you have, I am confident that you will reach a satisfactory resolution now.

Stephen

Ok everybody, just had a call from someone working in the CEO's office - who's going to take care of it from now on. Finally!!!

So, to everybody else in this situation, cut the C**P and write directly to the CEO Charles Dunstone threatening whatever you can think of, and send an invoice. FIGHT!

Yes Stephen Thanks that is all very well but it appears I cannot even register on that talk talk members forum because in case you havent read ANY of my postings I AM NOT ACTUALLY A TALK TALK CUSTOMER AM I!!!! So, it's telling me my phone number is not recognised, your name is not recognised as referral contact, and, surprise SURPRISE I DONT HAVE A TALK TALK ACCOUNT NUMBER BECAUSE I AM NOT YET A TALK TALK CUSTOMER WHAT DO YOU THINK I HAVE BEEN TRYING TO DO FOR THE LAST 6 MONTHS AND 11 DAYS???

And to the person who replied to my post before that, thanks, however I cant get a MAC code because I've never even been connected to Talk Talk in the first place.

You have to understand my sheer exasperation at this STUPID situation where I am forced to spend yet more hours over a website when I should be speaking to a HUMAN BEING who actually KNOWS HOW THEIR COMPANY WORKS AND HAS THE MOTIVATION TO HELP A VALUED CUSTOMER SORT THIS CONFUSION OUT!

Hello Patica,

My name is Stephen Fell, you may have seen me on the forum posting? I am TalkTalk`s Online Community Executive and it is my role to help customers like yourself. Firstly please allow me to say a big "SORRY" for any lack of support you have recived from our contact centers.

With regards to your letter addressed to Charles this should have been processed and a response should have been issued within 28days, again sorry if this didn't happen.

I am more than happy to offer you all the support I possibly can to deliver the outcome you wish to arrive at. If you would like me to investigate this further could I ask you to visit www.talktalkmembers.com and register your account. Once registered I will be able to investigate further. I am registered on the members forum as "Stephen" please feel free to contact me.

Stephen Fell
www.talktalkmembers.com

I wish I could say that this is "unusual" but for Craphone Whorehouse this is their Modus Operandae.

I really would not bother to deal with them any longer. TalkTalk is - at best - an adequate service for those for whom Internet access is not critical to their business. At worst, and as you have experienced, TalkTalk is almost criminal in their activities and tactics.

The way I would handle this is to write a letter and send it by recorded delivery to the registered office address (you can find this at Companies House) demanding that they issue you with a MAC code and that you are terminating any contract in place as they are clearly in breach of said contract. Give them ten working days to comply and to pay the costs incurred to date or take them to court. DO NOT DO THIS BY E-MAIL.

If they fail to respond - you have 9/10ths of the law on your side and I'd welcome my day in court. If they do respond, you are in the driving seat.

Good luck.

SHARK!

and has the woman who's supposed to be the Supervisor, Sarah "not allowed to give out surname", called me back when she swore she would????

NO!!! surprise surprise.

I have phoned round loads of broadband providers today and they are all at least double the cost. I know that once I get the service it should be ok (famous last words), so I'm holding out till the end. Plus, I'm interested to see how they respond. Which are the newspaper columnists who investigate these things for you and get a result? They're my next bet. And Watchdog, but that wont get an immediate result.

I am sick of this. If it was an electricity service, they wouldnt get away with it. If it was a company or a business as customer, the likelihood is they wouldnt get away with it in that situation either. It's because I literally DONT COUNT to them. I am just a little needle in a haystack - I dont matter.

Except I do. As I am going to show them...

Not so much of a good deal when you have to spend all this effort. If you have Sky, they are pretty good but they can't deliver to all areas yet.

Give up and move onto someone else while persuing your claim via the small claims court.

Personally, I stick with BT. They may not be the cheapest but I think they are the most reliable although their Indian call centre is a pain in the rear. But at least you can get through to them, unlike the likes of Talk Talk.

It's been 6 months and 11 days since I first signed up to get a Talk Talk service, having moved house in September. I have spent over 50 hours on the phone to them, and a lot of my money has been spent on the customer services number and in my local internet cafe. I have written to their compaints dept, their Press Office, and now Charles Dunstone CEO, with no replies. I have had to start my application for a service all over again several times and have never received any explanation as to why the previous attempt failed. I must have spoken to every single employee of Talk Talk, every single one as incompetent as the other.

I ask you, what should one do? How can they treat me like this? I'd had Talk Talk for 3 years prior to moving, and once up and running, it's fine, and is a good deal because you don't have to muck around with 3 other bills for line rental, calls etc. So that's why I've been persevering with trying to get this service. Should I give up? I can't find another company that does a similar deal! But then it feels like I've surrendered - and these corporations should not be allowed to get away with this sort of treatment of their customers.

I am now invoicing them for my costs - something in the region of £2500 - and I am taking them to a small claims court if they do not pay up for wasting my time. I am stuck in their system so I cannot sign up to get broadband from another company yet. I am seriously livid with anger and frustration. If anyone can think of anyway I can get to them before I tackle the small claims court option, let me know. It's PAYBACK TIME!