dazzler1971: what do you suggest I do? Regards.

Cancel your account and use a real ISP. I suggest Be.

Note in my previous post, the "@" symbol was conveniently changed by the forum to " AT " and should of course be "@" !

Hi there,

Spent some significant time trying to find out why my Pipex e-mail accounts have slowly by dieing.

Finally identified this as an account identifier difference that must have been introduced recently.

I always used to use the "%" synbol to seperate the account name from the mail group (e.g. account.name%dsl.pipex.com). This now needs to be reset to an "@" symbol (account.name AT dsl.pipex.com).

All now works as it should.

Why Pipex couldn't tell us this before / after the change, heaven only knows.

Hope this helps.

Is it a Pipex E-Mail address or an external E-Mail address?

I was wondering if anyone else was experiencing problems with their mail service on Pipex Xtreme Broadband. I have had this problem for 5 days now and I have spoken to their tech support at least 8 times to chase this problem up. Each day they tell me that they are working on it, and it will be back with me in a few hours. Anyway, 120 hours later it is still not working. My internet connection is fine, so I know my username and password are still valid. I can't login to my pop3 server via Outlook 2003 or via Webmail. Pipex have admitted that they have a problem and yet they still can't tell me what the problem is, when it will be fixed, and they also said they would not ring back when it is eventually resolved.

I have worked for ISPs in the past and built and configured mail and directory servers, and it sounds to me like if they don't know what the problem is after 5 days is because they are covering up a major error and they will never recover it.

I spoke to a Tech Support manager and he did not seem to care that I had been a customer for 4+ years with Pipex and that I was going to go elsewhere. His only response was that I would have to honour my contract.

Has anyone else experienced this problem/still experiencing it? If so, what is the latest and what do you suggest I do?

Regards.