i dont blame you leaving sky, we have since left sky & now have everything with virgin ive got no complaints with the service im getting now & have had no problems either.

I really cannot understand why everyone is giving Sky such a bad time.

All they are trying to do is give people the chance to save money. free calls to 01, 02 and 10 international numbers, free 2meg broadband and now you can pay your line rental to the for ten quid a month.

however if people actually new what went on behind the scenes at BT wholesale (the division of BT that is responsible for the lines).

I had problems with the length of time it took to get my Sky BB on.  but took it upon myself to find out EXACTLY what the problem was.

Turned out the BT retail had put a marker on my line preventing any other company provide BB to my home.

Bt wholesle are the best people to speak to it you have a problem with a broadband order.  They know what they are talking about., they can give you relavent order numbers and if you get really mad, they do all the running around for you.

This goes for all BB that use your existing landline

It's not that people are giving SKY a bad time - If SKy are getting criticised - then that is down to them.

We provide Broadband - as an independant ISP - and I can tell you that - as I have done in other posts before - that we just don't get these problems. BTW (Bt wholesale) dont just go "putting markers on lines" - and - if there is a marker on the line - it will be due to either an existing B/band service on the line - or from an earlier b/band supply that hasn't been cancelled properly.

If SKY knew what they were doing - they'd tell you all this - like we have to do with our customers - and ...... we very often speak to BTW and the TAG online team on behalf of our customers to sort these problems out on the very few occasions that they occur.

And .........Right now - as I "speak"  - we are losing a b/band customer to the SKY see speak surf deal - and we have given them a Migration Authority Code... (MAC) which is valid for 30 days ...... and "our" customer is telling me that sky has told them that they "need"  4 weeks plus to "migrate them to the new b/band - to which I've replied ....... "well you will need to make sure they use the MAC within that time otherwise you'll need to request ANOTHER mac"  -which I KNOW has happened before with SKY.

NOW - the point is this - WHY should I have to tell my "soon to be ex customer" how to negotiate with SKY ??  - and so - is it any wonder that they are getting a bad time ????

How would YOU feel about being treated like that ? 

Regards

 

Eric-ISP 

 

PS - footnote.

 Why oh Why oh Why is it SO important to ONLY think about saving money ????  Doesn't ANYONE ever think about quality of service anymore ??  - reference " all sky are doing is to save people money etc etc"

AND - what' s all this about getting BTW to do "all the running around for you - if you get really mad????"  

SURELY this proves a point here - that  - If SKY are the ones providing the service at such a fantastic deal ......WHY  should BTW do all the running around?.  Sure .....BTW provide some of the infrastructure - so - if you are saying BTW are the ones who REALLY know what they're are doing - then.................. WHY go to SKY in the first place ??? - and........... does that not identify by defualt why SKY might just(ly)  be getting a bad time ???

 

As ever, eric-ISP hit the proverbial nail on the head. Quality is everything and it costs.

Nice to see you back.

SHARK! 

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For every positive action, there's an equal and opposite government plan.

Some people need to save money!

I also have had many problems with Sky broadband.

 I subscribed October last year on the Mid package (£5 per month + £20 activation fee), and had no luck.  The connection never worked and the operators on the help desk said I couldn't cancel the contract as it was a minimum of 12 months.

 I was also promised that the top technical help people would call me back, to help solve the issue because the first lot couldn't help.  The calls never came, so I gave up calling the 0870 number because of the expense till the contract was up and then cancelled the service.

I then wrote in requesting a refund of the monthly payments and the activation fee.

To Sky's credit, I had a very apologetic phone call and I have received a refund on all the monthly fees and I am told a further £20 will follow when I send the router back.

All sky broadband can be resloved by requesting to cancel as long as you were install pre aug 24th as they vided the contract - if you dont want to cancel then it looks like you need to go through the tier process.

There is a freephone number you can get if you email customer care.

Hi All,

I notice in all the previous posts subscribers to Sky seem to be getting sent a Netgear router. I have just joined Sky and recieved one manafactured by Sagem but branded Sky on the front.

I have a netgear router (previously with AOL and no WiFi problems with it) and am been driven mad by my Sky router which refuses to work wirelessly. Anyone else got the Sagem router? Experienced same problems?

Sky customer Service on planet Mars, or whereever they are, are absolutely rubbish and keep saying that as I am using 3rd party devices (i.e. the built in WiFi of both mine and wifes laptops), they cannot help!!!

Regards,

Julian.