Hi!

I'm Samara from Madasafish. I take a great deal of pride in Madasafish's Customer Support and if you have any questions about our services (or your services with us) I'll be checking this forum frequently to answer your questions.

Here are the questions that I normally get about our services:

Do you support Macs?
Yes, we have Mac compatible broadband. Our free router has both a USB and an Ethernet port, if you have a Mac please use the Ethernet cable to connect.

You've got 5GB, 20GB and 50GB packages, how will I know how much usage is enough for me?
The majority of our customers do not exceed 3GB in a month. If you've already got broadband with someone else and you're unsure how much usage you accrue, there are many applications available online which you can download for free that will let you know how much you use. I've heard really good things about an application called Netmeter. Otherwise here is an example of what you could do with 5GB of usage in a month:

General web browsing 125 hours a week
Sending and receiving photos (by email) 125 per week
Downloading MP3s 75 per week
Sending and receiving emails 1000 per week
Watching online videos 75 minutes per week
Online gaming 5 hours per week

TOTAL 5GB a month

If you do exceed your included usage in a month, additional usage is charged at £2 per GB exceeded or part thereof.

If you do sign up with us and you find that you want to switch packages to one with a different usage tier, this is quite simple to do! All you need to do is go back to the sign up pages and sign up for the package you wish to move to. There is no time added onto your contract for doing so.

You advertise "Speeds up to 8Mb", what does this mean and what speed will I get?
Speeds up to 8Mb means that we'll provision the fastest speed that your line can handle, up to 8Mb. The physical length of your line from the exchange to your home, the quality of your phone line and the amount of broadband traffic going through your local exchange will determine the end speed that you get.

On the first page of our sign ups you enter your telephone number and on the second page you'll see what speed we estimate to be able to bring you. Of course this estimate is provided that you're connecting from your master socket and your hardware is set up properly. If you just want to check what speed we estimate for your line there is no obligation to go any further into the sign up process after you've got this info.

I've seen reports recently where ISPs take the phone numbers that have been entered in the 'what speed will you get' boxes and give them to their sales teams for cold calling - we don't do that. You can enter information on our site and we won't call you or pass any of your information onto third parties. We respect your privacy.

You talk about microfilters a lot ....
Speeds up to 8Mb are very sensitive to the proper hardware set up. The most common cause of problems with speeds up to 8Mb that I've seen is microfilters - either having a faulty one in use or not having them properly set up. Remember that you must have a microfilter fitted to every phone socket that is in use in your home. Remember to include phone sockets that are being used for things such as SKY boxes and FAX machines.

Do you guys answer your emails?
Try us out - email your questions to care AT madasafish.com, we aim to respond to all queries in 24 hours!

How much does it cost to call your support lines?
Our support lines are charged at a flat 4p a minute (excluding mobiles).

How often will I need to call you?
Broadband is very simple to install and we've got to great care to have up to the minute support pages, a service status RSS and "My Account" which makes it easy to manage your account online. Additionally I'm contactable online in the forums and if you need any help, give me a shout! You shouldn't really need to call us very often at all!

Our Support Pages: http://support.madasafish.com/
RSS Service Status: http://support.madasafish.com/what-is-rss.asp

I need a static IP address, do you supply these?
You can claim your free static IP address with us through "My Account" after your broadband with us has gone live. "My Account" is our online account management area and it's really simple to use.

Can I migrate to you and do you accept LLU migrations?
Yes and yes.

Have you signed the Voluntary Ofcom Broadband migration - Industry code of practice?
Yes, we are strong supporters of consumer rights when it comes to Migration Authorisation Codes (MACs). You can find the whole code here: http://www.ofcom.org.uk/advice/codes/bbm_cop.

I hope that answers some questions that you may have, please keep post if you 've got more questions!

Kind regards,
Samara