No. I am middle of my transfer. Two months now, dozens of calls, emails, complaint. Today was one deadline. I think I have had four dates when my transfer was promised to be completed.

I couldn't get through phonelines today so I emailed again to their complaints email. You get usually fast reply from there.

What really annoys me that I got new landline for this (previous one was my housmate's) and now I am paying for nothing. AS a student I really couldn't afford this. I am so crossed at the moment. 

The fact that Tiscali was rated by JD Power in a recent survey as the best ISP in the UK really angered me.

This useless bunch of *** keeps getting worse and worse and I'm afraid the options open to you are the same as to all clients of this increasingly useless company.

Your mum needs to write to Tiscali head office by recorded delivery demanding either that she gets the service she is paying for or to quote that they are in Breach of Contract and should provide her with a MAC address and immediate termination of her contract without any financial penalty whatsoever. This would allow her to go to a real provider.

Good luck

SHARK! 

I know i know some of you are thinking blimey people still have tiscali!! ok my mum and my sister have recently moved house having put in request for the broadband to be moved they have had problems. My sister was over her year contract and after several phone calls and 2 months of no broadband has managed to move to BT but my mum is now a month and half of no broadband and been told you will have it in 10 days time but still in her first year with them can anyone advise me how and if she can leave them due to the poor service??? i (touching a big tree) have not had any problems with tiscali but have not yet moved and hoping if i do decide to will have a different provider by then!!