How is it possible that someone old enough to drive a car does not know about PPI? The trouble is too many customers are happy to go along with this nonsense. They want expensive things. They don't care how much it costs.

If a rival seller opened a showroom without misleading pricing they would be bust within weeks as the foolish walk past the honest price tickets to shop with the sales sharks.

Here you go drumster there's 50 more for you to read, the majority are shocking.

http://www.reviewcentre.com/reviews13276.html

You are correct get the cars checked thoroughly by someone who is in the know, but the other main problem is their horrific misleading sales practices. !!!

I have read the seven odd reviews on Carcraft which are, in practice mediocre, and only one deals with the matter at hand in the opening thread. Also they sell thousands of cars per year. With Car Supermarkets and you can read What Car on the subject, I think, LET THE BUYER BEWARE applies more than average. To say a car is overpriced is not Carcraft's fault - find out the right price and take a line through that. Used car warranties are normally a waste of time because they are low cost and cars aren't when new - they need to be read through carefully or left well alone. The most valuable thing is to take along a reliable mechanic AND pay him appropriately to check the car over. Not just me talking, a friend of mine is a top flight engineer/mechanic and has had a garage for many years.

Just put "carcraft" into Google and look at all customer reviews.... mainly bad to absolutely horrendous, to make up your own mind on their service and get the feedback off other customers who have had good reason to complain. !!!!

 

redandwhite -- Did your Son sign the credit agreement on Carcraft's premises and how long is it since he signed the agreement, normally car credit agreements signed on the traders premises do not have a cooling off period, but you can stop it in the short time before the credit company actually receive the signed copy ??

You could also challenge the agreement if he was not made fully aware of the true costs in taking on the credit, the same applies to the PPI and the extended warranty if it was, "pressure sold" or misrepresented in any form. ?

You have heard you indicate your son's side of the story. Have you heard Carcraft's? Carcraft do not seem in any way to be 'a fly by night operation'...   From their website:-

"CARCRAFT established in 1951, is the Country´s leading independent group of used car hypermarkets. We currently operate from seven locations, Rochdale (Head Office), Newport (South Wales), Sheffield, Merseyside, West Midlands, Leeds & North East. Each site comprises an average 12 acre freehold complex with a 100,000 square foot showroom. With over 1500 cars displayed on each site, (400 of which are indoors), customer cafeteria and children´s play area, we offer unrivalled choice and customer facilities. This coupled with significant investment in advertising generates a huge number of customer visits per site per month."

If, as you indicate, you have only heard one side of the story, why does this posting contain the words "Rip Off"?

You should be able to cancel the argeement within usually 14 days even if he has signed a contract. Check the small print in order to see how long the "cooling off period" is. There is a requirement under law for a cooling of period. If you are not happy with the service etc consider complaining to the local trading standards where the garage is located they might not take direct action but they will log the complaint if they receive a certain amount this should trigger an investigation.

 If your going to return the vehicle i would suggest you take clear pictures of the condition of the vehicle inside and out before returning it just in case the claim damage whilst in your sons care. If possible with a camera that has date/time on the pics. Let the garage know you have done this and make clear that you have recorded the condition of the vehicle.

 If it is otuside the cooling off period then i would sugget that you complain to the company and seek legal advice via Citizen advice bureau or a solicitor if you can.

 

If your within the cooling of period act quickly inform the garage via, phone or even better email something that can be recorded. Speak to the sales manager and do not take no for an answer they will try and tell you can not cancel within the cooling off period. It is your sons right under law to cancel.

 

Hope this helps

My son as bought a car from Carcraft at Sheffield (while I was away) on my return I found out they had sorted finance out for him but at £298.00 per month over 5 years which adds up to £17,880

I have told him to take the car back and cancel the finance agreement.

Can he do this or can he in anyway cancel his finance agreements

He stated that he could afford £180.00 per month so they said no problem and came back after 9 hours waiting for him to sign the forms without telling him the real cost, not only that they have added on NAC at £1795.00 and PPI at £665.00 that he never asked for.

Can anyone help please