I have recently taken the above policy with SWALEC, I was supplied with a call out number of 08450786773.

Unfortunately I can never get a reply on this number to report faults or get any feedback regarding repairs.

Would anyone have a 0800 number that might help me in my quest to get through to SWALEC Home Services SHIELD gas heating protection.

Their quality of service might be first class if they answered the phones. 

Hi -- Found these contacts on another site, try the Careline number.

Electricity Enquiries 0800 052 5252

Thanks for your feedback sadly I have tried these numbers but the internal lines are not answered any sooner. It seems SWALEC staff are becoming frustrated by the SHIELD team not responding to their work load.

I can only continue to wait for the phones to be answered.  

After such an awful time dealing with the Shield Home Services team * hours of waiting to report faults * no return calls * engineers not keeping appointments; my claim for compensation for £200 was met with a £160 cheque.

Would I recommend SWALEC Home Services absolutley NOT.

My boiler was repaired three weeks ago but the problem has reoccured and would you believe the same problems with SWALEC have started over again.

I look forward to returning to British Gas for my boiler insurance because they answer the phones immediately - engineers turn up at the appointed time and one engineer completes all the work.