Dear Crazy Consumer,
You neeed to bring this into the public domain asap, and mount a sort of campaign against this sort of thing. The more of you get together the better.
Trading standards and Ofcom are the next port of call and companies like ORANGE must take some of the blame for this "cashback" system that was set in place. These companies make big bucks, and the dealers are only a tool at their disposal. These dealers make money banking on the off chance that some customers will either "forget" or not send in their cashback claims in the duration of their contract period.
The figures simply do not add up. When you take into account, the monthly charges for each bundle, compared to the commission rate for each successful sale, then they are only taking a "risk" that they will earn anything. There is nothing beneficial in the cashback scheme, it's ultimately the customer who has to fit the bill sooner or later.
This is plain dishonesty and the appropriate action must be taken against the big companies like Orange for offering commission for this sort of deals. They have to be held accountable and the only people I can think of is, writing to local MP's and making an appointment. The government must be made aware of this.
Hopefully then, the big companies will consider these "contracts" as null and void!!!!
best wishes