Well if a company I need to contact is premium rate, then I either call the number or I dont!

My insurer has an 0845 number - every customer automatically thinks this is 50p a minute! Its about 7p a minute, or 3p a minute off peak - big deal! If you need to contact the company, so be it - I aint gonna worry about a 5min call costing me 35p!! Theres far more important things to think about in life.

I never said its ALWAYS the customers fault, but in my experience, the customer is generally wrong in regards to insurance! Your case for example, at direct line we constantly got "I got my renewal from you but I went on your website and its £40 cheaper, why?!"

Youd check the quote online and suprise suprise, bare minimum cover!! Then theyd moan that theyd get it cheaper online rather than being a "loyal" customer - well of course its cheaper online, you dont have to pay my hairy butt to do all your work!

Customers do expect too much these days. Your comment above, for example, if a company charges for phone calls, so what?! Does it really bother you that much that you will have to pay a measly 30p to sort out your insurance? Thats seriously just petty.

I dont have too much money, i just seriously wouldnt go "shopping around" if my insurance had increased by £5 since last year! Whats the point of going to all that trouble to just save £10 over the whole year?

Ive seen customers are their very best - cancelling because they found it £5 cheaper elsewhere - direct line didnt want these customers, we welcomed their cancellation!

Customers need to sort out how they are with people - they would really shout, yell, scream, swear at you because you wouldnt reduce their insurance by say £5 - £10 - is it really that important?!

At my old job in insurance, we were allowed a certain percentage of discount per day to give to customers we felt deserve it - each worker had 40% discount per day and could use what they wanted of that on a call - so if we had a polite person on the phone we could give them 15% off their renewal, if they were rude theyd get nothing. So i used to give 4 customers a day 10% off their renewal because they were polite and friendly when they called. Balling and shouting gets you nowhere, its a proven fact - workers wont help or go that extra mile for someone who speaks to them like poo.

Theres more important things in life to care about to be honest.

Ah, the resident defender of over-priced car insurance!!

Seriously tho - I didn't know that NIG were different from NU - that makes a difference.
I can assure you that I have done my very best to get a like for like quote, and have gone on to their websites for a detailed quote, not just taken their headline quote.
In my experience, those who think that it's always the customers fault either have

a) too much money, or
b) a vested interest.

Are you one of those people who enjoys ringing premium rate phone numbers for 'customer service' too?

Well firstly, you are doing it online so hence your getting an online discount AND an introductory new customer discount.

Have you made sure you have EXACTLY the same cover like legal cover, personal injury? You ned to match your existing renewal quote, not just what you want this year.

NU is not NIG! All companies offer different rates and prices. My guess is the quote you have doen on here is not like for like, as when you quote on here, most of the time you dont get the added extras.

Most customers are quick to blame the company, when really its their fault.

Hi there,
I'm confused: we have been quoted well over £200 by NU to renew our car insurance. However, when I do a search here I am given several much cheaper prices by operators such as Budget, Post Office etc.....but they are all with NIG, which is NU is it not?
I have been very careful to put in the details correctly - we appear to be quoting like for like. So how the hell can these companies get a cheaper quote than a loyal customer? Is it bulk buying, or what? Or do you think I've made a mistake?