get a new phone line in either grand parents name. then apply for broadband with someone other than tiscali. toucan currently has the best deal. but it depends how much you are on the net, you can find a better deal elsewhere.

What i would advise you to do is to get in contact with customer care as long as your are authorised to speak on behalf of the account holder.
If your grandson previouly requested that account to be cancelled then some charges may be able to be written off.
If not and the account was suspended for more than 3 months then cancelled you may be liable for the charges.
With out knowing the ins and outs of the account i would request that one of the call agents looks into if they cannot resolve it then i would advise they put it through to our finance and admin deparmtnet ot get them to have a look at the and see if any of the charges can be written off to reduce the out standing balance.

really as long as the account is in your grandsons name he should be liable for the outstanding balance, you could request for the address to be changed to his. And if the account is cancelled and the tiscali tag is still on the line then it shoudl be easy to set up another account in thier name.

Thanks

It looks like the Grandparents have (unfortunately) decided to join Tiscali but they have been told that they have to clear their Grandsons debt before this can happen.Looks like they are going to do this.

Tiscali is acting illegally and they know it.

If the grandparent's names are not on the Tiscali contract, then they are NOT liable for the debt accrued. Under OFCOM's rules a MAC code must be released to them as it is the grandparent's who own the line, not the grandchild.

If Tiscali will not release the MAC code then you must get them to seek legal help. Tiscali is another one of the Pipex thugs who believe that they are above the law.

SHARK!

I am looking for advice on behalf of my new Son in Law. He previously lived with his Grandparents and had Tiscali as a Service provider. When he lost his job he contacted them as he could not pay as he had no income. He also sold his computer.  He then left his Grandparents house. The Grandparents are trying to get Broadband but Tiscali will not release them until THEY pay a years worth of rental even though their systems show that 3 times they had blocked the account yet for some reason they then made it active again!

 Tiscali say that because my Son in Law lived with his Grandparents ( even though no internet usage has been used for over a year) they are correct in not releasing the line.

He is currently in talks with CAB as he got depressed and ran into money troubles after his loss of work so cannot pay this money( even though he should not owe them).He is now aware to get everything in writing!

Can anyone please advise what is his Grandparents legal position to move supplier ?