SWALEC Reviews

Supplier Service Rating Customer Reviews

28 Reviews
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Utilities Manager
Scott Byrom
Moneysupermarket
Utilities Manager

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Scottish and Southern's Fair Pricing Policy means they will hold off putting up energy prices for as long as possible and will try to bring them down as quickly as possible.

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SWALEC (SSE) supplies 9 million energy customers comprising of 5.53 million electricity customers and 3.47 million gas customers. They generated the most renewable electricity in the UK compared with the other 5 major suppliers, from 1 April 2007 to 31 March 2008. They are one of the leading energy companies in the UK and the country's second largest energy supplier, ranking 23rd in the FTSE 100 on 31 March 2009.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Consumption

Added 12/11/2009, reviewed by anonymous (NEWPORT)

Supplier Ratings

Moved into new property which had token meter asked to have it changed to domestic meter. When engineer changed meter he asked if i had tampered with it . Since that day my consumption doubled. it took 4 years of using 19 units a day with no one in property during day. After phoning every month for 4 years they finally put a check meter in and from that date my consumption dropped to 10 units a day. Their reason for this is change of life style. Have now changed to E.ON

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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preposterous accuracy of Charges

Added 19/10/2009, reviewed by Mohammad Midhat (Swansea)

Supplier Ratings

I have been a customer with SWALEC from 2007. the customer services are not bad actually and they help in emergencies such as, repair or fixing for gas and electric. However they tend to send a bill that is overcharged. I live on my own and in February and March 2009 I was away in the hospital for treatment. yet I had a bill for £ 186. Its without a doubt, preposterous and insane calculation that a single person who didn't use the gas for two months have to pay a rather staggering price baring in mind that I receive income support which is £50 weekly. I find that very difficult to understand.

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Huge Prices!!

Added 26/06/2009, reviewed by anonymous (Haverfordwest)

Supplier Ratings

Our combined electricity and gas bills have nearly doubled in 6 months. Started out as a great supplier, now costing the earth - time to switch. Just have to get ready for SWALEC knocking on the door every month now and telling us how mad we were to switch, just like they did last time we switched. Sigh.

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Appalling prices

Added 26/05/2009, reviewed by anonymous (Cardiff)

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They told me they cut the middle man and are the cheapest, my bills shot up with them

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Illogical jump in tariff

Added 25/04/2009, reviewed by anonymous (Redditch)

Supplier Ratings

Used to pay £59 pcm and generally money was owed to me at the end of each year. suddenly get a new DD mandate to increase payments to £138pcm when year's bill underpaid by £88.00. On calling, asked if dropping it to £80pcm was ok. What logic behind £138 and then round it off to £80 ??? Decided to do dual switch as Swalec don't provide combined / dual fuel. Saving predicted £240 ? for how long. Good service. Shame about the prices

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SWALEC - Price Change Indicator

See when SWALEC changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %		 Electricity Price
Change %		 Updated Effective Date
Go Direct 2 New Tariff New Tariff New Tariff New Tariff 28/10/2009 27/10/2009 More Details
Go Direct Price Decrease Price Decrease 23/09/2009 23/09/2009 More Details
Standard 4% Price Decrease 9% Price Decrease 06/03/2009 30/03/2009 More Details
All Products 29.2% Price Increase 19.2% Price Increase 21/08/2008 21/08/2008 More Details
Fixed Discount 2010 New Tariff New Tariff New Tariff New Tariff 07/07/2008 07/07/2008 More Details
Standard 11.1% Price Increase 13.1% Price Increase 01/04/2008 01/04/2008 More Details
Better Plan New Tariff New Tariff New Tariff New Tariff 12/11/2007 12/11/2007 More Details
Price Fix 2008 Price Decrease Price Decrease 08/10/2007 08/10/2007 More Details
Price Fix 2008 New Tariff New Tariff New Tariff New Tariff 28/09/2007 28/09/2007 More Details
Standard Energy Online New Tariff New Tariff New Tariff New Tariff 31/08/2007 31/08/2007 More Details
All Products 12% Price Decrease 5.6% Price Decrease 01/03/2007 01/03/2007 More Details
All Products 12.2% Price Increase 9.4% Price Increase 29/09/2006 01/01/2007 More Details
All Products 16.5% Price Increase 9.4% Price Increase 01/05/2006 01/05/2006 More Details
All Products 13.6% Price Increase 11% Price Increase 01/01/2006 01/01/2006 More Details

Fuel Mix Chart

SWALEC Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry