SWALEC Reviews

We were one of the many,who have been dazzled by cold caller sales pitch and are now finding to our expense,the reality of switching to SWALEC. Whilst there customer service is helpful,they have also made administrative errors with our accounts,for dual fuel. In fact this was the fault of the original cold caller wise guy salesman. Prior to being lured to SWALEC,we had seperate suppliers for Gas and electricity and to be honest,when we did our sums,we were better off with our old suppliers. To put it mildly,if you get a cold calling utility salesman knocking on your door,send him or her packing,or better still,put up a no cold callers sign,on your door or nearest window,to your door.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

the title says it all. far too expensive and not a particularly friendly customer service department. have now changed to save money.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

Have been with SWALEC for several years. No serious problems, but decided to switch to save £20.00 per month. I never understood the Argos points scheme - I'd rather have a discount on the bill than a gimmick.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

Having just bought a repossessed house, I found I had dreaded pre-payment meters (previous occupants must have been in debt). SWALEC changed the meters with reasonable efficiency and no charges. That is the good part... However, they did not offer any choice of tarriff when arranging how to pay. I always prefer No-Standing-Charge types. I was lumbared with the standard rates, then they state that it will take months for them to change, even though I am not leaving them! Why? No explanation given, so I will be leaving them as soon as possible, but I know they will hang on as long as they can, like all these companies do. Why are ALL energy companies in UK so awful? Privatisation.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

Moved into new property which had token meter asked to have it changed to domestic meter. When engineer changed meter he asked if i had tampered with it . Since that day my consumption doubled. it took 4 years of using 19 units a day with no one in property during day. After phoning every month for 4 years they finally put a check meter in and from that date my consumption dropped to 10 units a day. Their reason for this is change of life style. Have now changed to E.ON

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review