SSE Scottish Hydro Reviews

Supplier Service Rating Customer Reviews

45 Reviews
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Our Expert Says...

SSE's Fair Pricing Policy means they will hold off putting up energy prices for as long as possible and will try to bring them down as quickly as possible.

SSE Scottish Hydro is a trading name of SSE Energy Supply Limited and Southern Electric Gas Limited (both members of the SSE Group). Along with their other energy brands SSE Southern Electric/SSE SWALEC/SSE Atlantic/SSE/SSE Airtricity, SSE Scottish Hydro serves customer accounts across England, Scotland, Wales and Ireland. SSE plc is one of the UK’s leading energy companies, involved in the generation, distribution and supply of electricity and in the extraction, storage, distribution and supply of gas. SSE is a trading name of SSE Energy Supply Limited and Southern Electric Gas Limited (both members of the SSE Group). They supply energy to around 8.58 million customer accounts throughout Great Britain and Ireland.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Their utilities must be gold plated

Added 28/11/2011, reviewed by anonymous (Livingston)

Supplier Ratings

I have just had an hour long call with Scottish Hydro. 3 bed average sized semi and paying £200 a month for both gas and electric. A rated boiler, only half the house is ever heated for no more than 5 hours a day. Tariff doesn't exist, can't put us on any cheaper tariff, paying £2400 a year and get a letter asking for another £324 per annum. Every other provider can do the same for £300 less than what I *should be paying* (roughly £1600 p/a) Even Hydro's website states I should only be paying £1600 p/a I will do what everyone should do, vote with my extremely cold feet.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Appaling Customer Service

Added 07/07/2011, reviewed by anonymous (Cumbernauld)

Supplier Ratings

At the service goes, I've rarely received any interruption but that's the same as any other energy supplier I've been with. As for the billing and customer service - it's rubbish. I signed up for dual fuel by direct debit with paperless billing. In the five years I never did receive paperless billing. It has always been a terrible mess. I've always had to chase customer services up just to get a bill and eventually had to switch to paper billing at costing extra! I contacted customer services several times, they never bothered to fix the problem just sent out more paper bills. While I've never spoken to a rude representative, apathy across the board relating to this problem was rife. Never received an apology or even any assurance that the problem would be looked at or resolved.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Great apart from the customer service

Added 15/02/2011, reviewed by anonymous (Scotland)

Supplier Ratings

Rather expensive but few billing problems , good website , most staff are helpful and pleasant. However, I have experienced an advisor basically screaming down the phone at me . This put me off from calling the hotline again.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Good, efficient service but pricey

Added 01/12/2010, reviewed by Paul (Livingston)

Supplier Ratings

Have had no issues at all with Scottish Hydro, they have adjusted bills where necessary (changes from estimates etc) and sent us a meter to measure electricity consumption. Very happy with customer service but just found other suppliers to be considerably cheaper.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Old fashioned customer service

Added 09/09/2010, reviewed by anonymous (Aberdeen)

Supplier Ratings

Could not give me a single bill for gas and electricity, send 2 bills every quarter. Your account website has improved. No other problems in 3+ years

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.


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SSE Scottish Hydro - Price Change Indicator

See when SSE Scottish Hydro changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
SSE 3 Year Fixed Price v2 New Tariff New Tariff New Tariff New Tariff 22/06/2016 22/06/2016 More Details
SSE 1 Year Fixed v7 and paperless version New Tariff New Tariff New Tariff New Tariff 05/05/2016 05/05/2016 More Details
SSE 2 Year Fix & Shop v2 and paerless version New Tariff New Tariff New Tariff New Tariff 20/04/2016 20/04/2016 More Details
SSE 1 Year Fixed v6 New Tariff New Tariff New Tariff New Tariff 06/04/2016 06/04/2016 More Details
Standard 5.3% Price Decrease Price Decrease 29/03/2016 29/03/2016 More Details
Standard PAYG 5.3% Price Decrease Price Decrease 29/03/2016 29/03/2016 More Details
SSE 1 Year Fixed v5 New Tariff New Tariff New Tariff New Tariff 17/02/2016 17/02/2016 More Details
SSE 1 Year Fixed v4 and Paper billing version New Tariff New Tariff New Tariff New Tariff 21/01/2016 21/01/2016 More Details
SSE 1 Year Fixed v3 New Tariff New Tariff New Tariff New Tariff 25/11/2015 25/11/2015 More Details
SSE 2 Year Fix & Shop New Tariff New Tariff New Tariff New Tariff 30/09/2015 30/09/2015 More Details
SSE 1 Year Fixed v2 New Tariff New Tariff New Tariff New Tariff 30/09/2015 30/09/2015 More Details
SSE 1 Year Fixed New Tariff New Tariff New Tariff New Tariff 09/07/2015 09/07/2015 More Details
Standard Pay As You Go 4.1% Price Decrease Price Decrease 14/05/2015 30/04/2015 More Details
Standard 4.1% Price Decrease Price Decrease 14/05/2015 30/04/2015 More Details
SSE 3 Year Fixed Price and Paperless Billing New Tariff New Tariff New Tariff New Tariff 16/03/2015 16/03/2015 More Details
Fix & Shop Feb 17 and Paperless New Tariff New Tariff New Tariff New Tariff 19/02/2015 19/02/2015 More Details
Fix & Shop Nov 16 New Tariff New Tariff New Tariff New Tariff 20/11/2014 20/11/2014 More Details
SSE Direct New Tariff New Tariff New Tariff New Tariff 02/10/2014 02/10/2014 More Details
Various Price Decrease Price Decrease 16/06/2014 16/06/2014 More Details
Various Price Decrease Price Decrease 12/03/2014 12/03/2014 More Details
1 Year Fixed Price New Tariff New Tariff New Tariff New Tariff 31/01/2014 31/01/2014 More Details
Fixed Price Mar 17 New Tariff New Tariff New Tariff New Tariff 31/01/2014 31/01/2014 More Details
All tariffs 8.2% Price Increase 8.2% Price Increase 01/11/2013 15/11/2013 More Details
2 Year Fixed Price New Tariff New Tariff New Tariff New Tariff 01/11/2013 11/10/2013 More Details
All tariffs 9% Price Increase 9% Price Increase 15/10/2012 15/10/2012 More Details
Fixed Price Plan New Tariff New Tariff New Tariff New Tariff 01/11/2011 01/11/2011 More Details
Various Tariffs 18% Price Increase 11% Price Increase 25/07/2011 25/07/2011 More Details
Price Fix 7 New Tariff New Tariff New Tariff New Tariff 25/07/2011 25/07/2011 More Details
Fixed Discount January 2014 New Tariff New Tariff New Tariff New Tariff 25/07/2011 25/07/2011 More Details
Various Tariffs Gas Rates 9.4% Price Increase Price Increase 02/11/2010 01/12/2010 More Details
Price Fix 5 March 2012 New Tariff New Tariff New Tariff New Tariff 17/09/2010 15/09/2010 More Details
betterplan New Tariff New Tariff New Tariff New Tariff 20/07/2010 15/07/2010 More Details
betterplan no standing charge New Tariff New Tariff New Tariff New Tariff 20/07/2010 15/07/2010 More Details
Various electricity rates Price Decrease Price Decrease 08/04/2010 08/04/2010 More Details
Go Direct 4 New Tariff New Tariff New Tariff New Tariff 31/03/2010 31/03/2010 More Details
All Tariffs Price Decrease Price Decrease 08/03/2010 04/03/2010 More Details
Go Direct 2 New Tariff New Tariff New Tariff New Tariff 28/10/2009 27/10/2009 More Details
Go Direct Price Decrease Price Decrease 23/09/2009 23/09/2009 More Details
Standard 4% Price Decrease 9% Price Decrease 06/03/2009 30/03/2009 More Details
All Products 29.2% Price Increase 19.2% Price Increase 21/08/2008 21/08/2008 More Details
Fixed Discount 2010 New Tariff New Tariff New Tariff New Tariff 07/07/2008 07/07/2008 More Details
Standard 11.1% Price Increase 13.1% Price Increase 01/04/2008 01/04/2008 More Details
Better Plan New Tariff New Tariff New Tariff New Tariff 12/11/2007 12/11/2007 More Details
Price Fix 2008 Price Decrease Price Decrease 08/10/2007 08/10/2007 More Details
Price Fix 2008 New Tariff New Tariff New Tariff New Tariff 28/09/2007 28/09/2007 More Details
Standard Energy Online New Tariff New Tariff New Tariff New Tariff 31/08/2007 31/08/2007 More Details
All Products 12% Price Decrease 5.6% Price Decrease 01/03/2007 01/03/2007 More Details
All Products 12.2% Price Increase 9.4% Price Increase 29/09/2006 01/01/2007 More Details
All Products 16.5% Price Increase 9.4% Price Increase 01/05/2006 01/05/2006 More Details
All Products 13.6% Price Increase 11% Price Increase 01/01/2006 01/01/2006 More Details