Scottish Power Reviews

We have had a truly awful time wtih Scottish Power - customer service terrible; advice unclear; call centre people bordering on aggressive at times......everything was completely unclear and at times it took three or four phone calls to figure out how to even pay a bill...never dealt with such a frustrating company and hope I never will again.

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Scotish Power does not answer emails. Once hooked into a contract, they will do their best to ignore you. Even complaints are totally disregarded - managers must have their feet up or be out to long lunches. They also appear to be technicalogically incompetent - maybe they still have radio valves in their computers. They are unable to arrange, in advance, a switch to a new tariff. They seem to do their best to totally obstruct this process. Perhaps they are desperate to put customers on the most expensive tariff once their contract ends. Much simpler to switch to another supplier than change your contract within Scottish Power. Better still, do not choose them in the first place.

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Swapped from British gas 5 months ago to Scottish Power dual fuel. They still haven't sorted my dual fuel billing out and so stuck paying standard tariff. i call to complain every month. Hours of my life wasted. First point of contact is in India, complaints procedure then moves to UK where no ever writes anything down. Recieved estimated bill with no calculations on it, just a demand for £180. 3 days later, got a threatening letter about going to court. Complained to the CEO who just redirected my complaint back to the beginning. Never ever again. If I could score with a 0 I would have.

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I was with them for about three weeks. Not only were they expensive but they generated seven different bills for electricty and two for gas, all mostly wrong. They made most of this up. They take ages to respond to queries and never understand what is being sent to them despite requests to call if they do not understand what is being said.

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When I was with Scottish power 2 years ago I thought they were great. I since moved to a new property and thought I would use them again. They did say that they would handle everything from their side and it would be a hassle free switch. I have never felt so lied to! They took two and a half months to switch the gas over. They gave a hugely overestimated reading to the electric company we were leaving which generated a bill 4 and a half times larger than it should have been. When I phoned them to ask them to correct it they told me it was up to me to me to sort out. I complained and they sorted it out but it has taken 4 months and so much stress to switch to them. They also didn't offer any compensation for the terrible way they have treated me as a customer. Never again!

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