Scottish Power Reviews

Supplier	Service Rating	Customer Reviews
		589 Reviews

Company Information
Customer Reviews
Price Indicator
Fuel Mix

Scott Byrom
Moneysupermarket
Utilities Manager

Our Expert Says...

Owned by Spanish energy giants Iberdrola, Scottish Power supplies energy to more than 5.3 million customers across the UK.

Scottish Power Topics On Our Forum

Scottish Power provides energy services to more than 5m customers throughout Britain. Scottish Power Energy Retail is a gas and electricity supply company and part of an international business that also has links in the USA. It has strong links with energy conservation. Though the company does not buy any green electricity its Green Energy Fund will invest £15.75/year/customer in environmental and green energy schemes. Scottish Power have numerous offers to benefit the consumer. Among these schemes are the cash-saving dual fuel accounts as well as help and advice for consumers with special needs and numerous payment options. They pledge to offer the ‘choice, innovation and value’ to meet your energy needs to both householders and commercial users.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Scottish Power topics on our forum

Reviews

Very poor service at very high price

Added 11/11/2009, reviewed by anonymous (Redditch)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
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Overall

I have asked for details of energy used and payments made since joining Scottish Power and had no feedback I have had no bills from them since I joined them and they increased my payments from £70.00 per month to £198 without telling me they were doing it. Started at a low price and suddenly hiked it up without a by your leave.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Great Service

Added 11/11/2009, reviewed by James (Portsmouth)

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Accuracy of Charges
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Overall

Great service, never had any problems and quiries always delt with strait away over the phone - would recomend.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Sorry to leave - Money Talks

Added 10/11/2009, reviewed by anonymous (Medway)

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Accuracy of Charges
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Overall

I have no issues with the Scottish Power as my current electricity provider though when significant savings can be made by moving to another provider and SP don't come close on a comparison site even on duel fuel deals then it has to be time to move. I hope to save approx £400 over 12months for both my Gas and Electric.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Don't choose Pay In Advance

Added 09/11/2009, reviewed by anonymous (Basildon)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
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Overall

Scottish Power offered their pay in advance option to me a few weeks after i decided to switch my second supplier to their dual fuel offer. Unfortunately for me, their system was not updated so they kept debiting money from my account for the second supply. After calling them to ask why i was still being debited, i had to make another payment of £600 to switch my second supply to pay in advance as well. I then lost access to their online system for months, with no bills in paper or electronic forms. They also continued direct debiting me for 3 months after the 2 payments of £600. I also sent 3 emails to their online support over 3 months with no result. Also, I have now been informed that as a pay in advance customer, i am no longer entitled to an online billing discount.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Changes without knowing

Added 05/11/2009, reviewed by Tanya (Grimsby)

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Overall

Quite happy with them - till a letter landed on the mat! Telling me i have 14 days to change contract or i will be signed up to the next plan with a cancellation charge of £50! That got me shifting - in the right direction.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Scottish Power - Price Change Indicator

See when Scottish Power changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name	Gas Price Change %	Electricity Price Change %	Updated	Effective Date
Online Energy Saver 7			08/10/2009	02/10/2009	More Details
Online Energy Saver 7	New Tariff	New Tariff	08/10/2009	24/09/2009	More Details
Capped Price Energy September 2011	New Tariff	New Tariff	09/09/2009	08/09/2009	More Details
Discounted Energy December 2010	New Tariff	New Tariff	09/09/2009	08/09/2009	More Details
Online Energy Saver 6	New Tariff	New Tariff	17/07/2009	16/07/2009	More Details
Fix n Flex	New Tariff	New Tariff	08/07/2009	26/06/2009	More Details
Online Energy Saver 5	New Tariff	New Tariff	14/05/2009	29/04/2009	More Details
Standard	7.5%	3%	11/03/2009	31/03/2009	More Details
Price Sure			05/01/2009	05/01/2009	More Details
Capped Price 2010	New Tariff	New Tariff	27/11/2008	27/11/2008	More Details
Price Sure	New Tariff	New Tariff	27/11/2008	27/11/2008	More Details
All Products	34.4%	9.4%	29/08/2008	29/08/2008	More Details
Fixed Price Energy 2009	New Tariff	New Tariff	11/08/2008	11/08/2008	More Details
Fixed Price Energy 2009	New Tariff	New Tariff	06/06/2008	06/06/2008	More Details
All Tariffs	15%	14%	02/02/2008	02/02/2008	More Details
Discounted Energy	New Tariff	New Tariff	22/01/2008	24/01/2008	More Details
Online Energy Saver 4 - Green Fund	New Tariff	New Tariff	06/07/2007	05/07/2007	More Details
Standard	11%	2.6%	30/04/2007	15/06/2007	More Details
Online Energy Saver 4	0.93%	14.03%	06/06/2007	06/06/2007	More Details
Energy Price Fall	New Tariff	New Tariff	26/04/2007	26/04/2007	More Details
Online Energy 3	New Tariff	New Tariff	16/03/2007	16/03/2007	More Details
Capped Online Energy	New Tariff	New Tariff	23/02/2007	23/02/2007	More Details
Capped Online Energy - No Standing Charge	New Tariff	New Tariff	23/02/2007	23/02/2007	More Details
Online Energy Saver II	New Tariff	New Tariff	13/12/2006	13/12/2006	More Details
2010 Price Guarantee	New Tariff	New Tariff	17/11/2006	17/11/2006	More Details
2010 Price Stepper	New Tariff	New Tariff	17/11/2006	17/11/2006	More Details
Capped 2007	17%	10%	04/08/2006	04/08/2006	More Details
All Products	17%	10%	22/06/2006	10/07/2006	More Details
Capped 2008	New Tariff	New Tariff	22/06/2006	22/06/2006	More Details
All Products	15%	8%	11/02/2006	01/03/2006	More Details
Online Energy Saver	New Tariff	New Tariff	14/01/2006	14/01/2006	More Details
All Products	12%	6.5%	07/10/2005	07/10/2005	More Details

Fuel Mix Chart

Scottish Power Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry