Scottish Power Reviews

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Our Expert Says...

Owned by Spanish energy giants Iberdrola, Scottish Power supplies energy to more than 5.3 million customers across the UK.

Scottish Power is owned by Spanish energy giants Iberdrola providing energy to 5.2 million homes across the UK. They are the UK's largest developer of onshore wind farms as they look to help Britain generate 15% of our energy from renewable sources by 2015. Scottish Power's main supply regions include North Wales and South Scotland.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Confusing bad service

Added 14/10/2014, reviewed by Lynn (Sidmouth)

Supplier Ratings

Changed to Scottish Power in April. Still no accurate bill. They say new software is causing the problem??? Takes ages to get through to them, by phone or email. Do not change to them.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Terrible Customer Service and Processes

Added 13/10/2014, reviewed by Steve (Portsmouth)

Supplier Ratings

Did an online transfer to Scottish Power in Aug 14 and my account transferred Sep 14 but.... account not setup properly and after around 30 calls to customer services, a complaint and now escalation to energy onbudsman still not fixed. They are partially blaming a transfer to a new system run by IBM. 5 people promised to look into incorrectly setup account and call me back but none ever did Often takes 40 mins+ to get through to anyone on the phone and most of the staff really don't seem happy to be talking to members of the public. If they could just take responsibility for a mistake, forward to an IT super user and get fixed within 7 days all would be good. While they are having system problems I'd say STAY AWAY from Scottish Power.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

They Haven't Got A Clue

Added 10/10/2014, reviewed by Philip (Stoke on Trent)

Supplier Ratings

My contract is due for renewal at the end of this month and after months of trying I can't get an accurate bill. They replaced my meter in April and in the wonderfully organised system have not been able to find my old meter reading. How can I renew when I don't know what I have used and what we will be signing up for. I have spent over an hour on the phone trying to sort this out and though the staff on the phone are polite they are unable to assist due to the so called back log of errors, I would not recommend Scottish Power they are an embarrassment!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Useless Customer Service

Added 07/10/2014, reviewed by anonymous (Plymouth)

Supplier Ratings

I have had problems with SP since a change of electric meter. In 4 months they have not solved it, they do not reply to emails, I have had no information on how they are going to sort it and I still don't know what the electricity cost is. Although there is nothing wrong with the gas meter I am still getting estimated readings although I have given correct readings to their customer (dis)service on a at least 3 occasions. They are without doubt the most frustrating and useless company I have ever dealt with. I want to change to another supplier when my 12 month fixed price deal is up but am concerned I won't be able to change as they will say that I haven't settled the bill. Avoid like the plague - rated 1/10 and that's only because I can't enter anything any lower.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Do not care about the customer.

Added 02/10/2014, reviewed by anonymous (Loughborough)

Supplier Ratings

This company does not care about you the customer. They do not listen. I have been with this supplier over 10 years ignored the press and carried on so I did not have to go through the pain of swapping supplier. If you do not watch you bill watch the readings then they will take all as much as they can get. Trying to get hold of customer service is next near to impossible. In six weeks I have not spoken nor had contact from a customer service representative. Even with a formal complaint to their own dept I still have not had a response. 8 requests for a customer response I am the customer. If I withheld my money for 6 weeks will they still supply me energy no they would impose charges. So scottish power I will be leaving your service and reporting you to the Ombudsman.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.


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Scottish Power - Price Change Indicator

See when Scottish Power changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
Online Fixed Price Energy October 2015 New Tariff New Tariff New Tariff New Tariff 19/09/2014 19/09/2014 More Details
Online Fixed Price Energy October 2015 New Tariff New Tariff New Tariff New Tariff 21/08/2014 21/08/2014 More Details
Fixed Price Energy September 2017 New Tariff New Tariff New Tariff New Tariff 14/08/2014 14/08/2014 More Details
Online Fixed Price Energy September 2015 New Tariff New Tariff New Tariff New Tariff 16/07/2014 16/07/2014 More Details
Help Beat Cancer September 2016 New Tariff New Tariff New Tariff New Tariff 11/06/2014 11/06/2014 More Details
Fixed Price Energy June 2016 New Tariff New Tariff New Tariff New Tariff 24/04/2014 24/04/2014 More Details
Online Fixed Price Energy July 2015 New Tariff New Tariff New Tariff New Tariff 08/04/2014 08/04/2014 More Details
Help Beat Cancer Fixed Price Energy April 2017 Online New Tariff New Tariff New Tariff New Tariff 04/02/2014 04/02/2014 More Details
Fixed Price Energy April 2016 Online New Tariff New Tariff New Tariff New Tariff 04/02/2014 04/02/2014 More Details
Help Beat Cancer Fixed Price Energy April 2017 New Tariff New Tariff New Tariff New Tariff 04/02/2014 04/02/2014 More Details
Fixed Price Energy April 2016 New Tariff New Tariff New Tariff New Tariff 04/02/2014 04/02/2014 More Details
Various 3.3% Price Decrease 3.3% Price Decrease 31/01/2014 31/01/2014 More Details
Online Fixed Price February 2015v3 New Tariff New Tariff New Tariff New Tariff 03/01/2014 03/01/2014 More Details
All tariffs 9% Price Increase 8.5% Price Increase 01/11/2013 06/12/2013 More Details
Fixed Price Energy December 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 31/10/2013 More Details
Online Fixed Price Energy Feb 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 24/10/2013 More Details
Online Fixed Price Energy March 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 11/10/2013 More Details
Unifi Fixed Energy January 2015 New Tariff New Tariff New Tariff New Tariff 01/10/2013 01/10/2013 More Details
Online Price Energy December 2014 New Tariff New Tariff New Tariff New Tariff 21/09/2013 21/09/2013 More Details
Help Beat Cancer Fixed Price Energy January 2017 New Tariff New Tariff New Tariff New Tariff 30/08/2013 30/08/2013 More Details
Fixed Price Energy March 2015 (v2) New Tariff New Tariff New Tariff New Tariff 29/08/2013 29/08/2013 More Details
Online Fixed price Energy November 2014 New Tariff New Tariff New Tariff New Tariff 12/07/2013 12/07/2013 More Details
Help Beat Cancer Discounted Energy October 2014 New Tariff New Tariff New Tariff New Tariff 10/07/2013 10/07/2013 More Details
Online Energy Online 23 New Tariff New Tariff New Tariff New Tariff 08/07/2013 08/07/2013 More Details
Platinum Fixed Energy October 2015 New Tariff New Tariff New Tariff New Tariff 05/06/2013 05/06/2013 More Details
Unifi Fixed November 2014 New Tariff New Tariff New Tariff New Tariff 27/05/2013 27/05/2013 More Details
Online Fixed price Energy October 2014 New Tariff New Tariff New Tariff New Tariff 20/05/2013 20/05/2013 More Details
Online Energy Saver 22 New Tariff New Tariff New Tariff New Tariff 09/05/2013 09/05/2013 More Details
Fixed Price Energy February 2016 New Tariff New Tariff New Tariff New Tariff 25/04/2013 25/04/2013 More Details
Online Fixed Price Energy August 2014 New Tariff New Tariff New Tariff New Tariff 18/03/2013 18/03/2013 More Details
Online Energy Saver 21 New Tariff New Tariff New Tariff New Tariff 11/02/2013 11/02/2013 More Details
All tariffs 7% Price Increase 7% Price Increase 16/11/2012 03/12/2012 More Details
Online Fixed May 2014 New Tariff New Tariff New Tariff New Tariff 30/10/2012 30/10/2012 More Details
Fixed Price Energy April 2015 New Tariff New Tariff New Tariff New Tariff 17/10/2012 17/10/2012 More Details
Online Fixed Price Energy April 2014 New Tariff New Tariff New Tariff New Tariff 28/09/2012 28/09/2012 More Details
Online Fixed Price Energy March 2014 New Tariff New Tariff New Tariff New Tariff 11/09/2012 11/09/2012 More Details
Online Fixed Price Energy January 2014 New Tariff New Tariff New Tariff New Tariff 31/08/2012 31/08/2012 More Details
Fixed Price Energy November 2014 New Tariff New Tariff New Tariff New Tariff 27/07/2012 27/07/2012 More Details
Online Energy Saver 20 New Tariff New Tariff New Tariff New Tariff 24/07/2012 24/07/2012 More Details
Platinum Fixed Energy Nov 2014 New Tariff New Tariff New Tariff New Tariff 24/07/2012 24/07/2012 More Details
Online Energy Fixed 2013 New Tariff New Tariff New Tariff New Tariff 17/07/2012 17/07/2012 More Details
Simply Green Energy June 2015 New Tariff New Tariff New Tariff New Tariff 07/06/2012 07/06/2012 More Details
Help Beat Cancer Discounted Aug2015 New Tariff New Tariff New Tariff New Tariff 07/06/2012 07/06/2012 More Details
Online Energy Saver 19 New Tariff New Tariff New Tariff New Tariff 22/05/2012 22/05/2012 More Details
Online Fixed Price Energy August 2013 New Tariff New Tariff New Tariff New Tariff 21/05/2012 08/05/2012 More Details
Fixed Saver September 2013 New Tariff New Tariff New Tariff New Tariff 21/05/2012 08/05/2012 More Details
Platinum Fixed July 2013 New Tariff New Tariff New Tariff New Tariff 30/03/2012 29/03/2012 More Details
Online Energy Saver 18 New Tariff New Tariff New Tariff New Tariff 06/03/2012 06/03/2012 More Details
Fixed Price Energy April 2014 New Tariff New Tariff New Tariff New Tariff 02/03/2012 02/03/2012 More Details
Various Tariffs 5% Price Decrease 0% Price Decrease 27/02/2012 27/02/2012 More Details
Fixed Saver June 2013 New Tariff New Tariff New Tariff New Tariff 13/02/2012 13/02/2012 More Details
Help Beat Cancer Discounted Energy January 2015 New Tariff New Tariff New Tariff New Tariff 10/02/2012 10/02/2012 More Details
Online Fixed Energy May 2013 New Tariff New Tariff New Tariff New Tariff 13/01/2012 13/01/2012 More Details
Online Fixed Price Energy April 2013 New Tariff New Tariff New Tariff New Tariff 17/11/2011 17/11/2011 More Details
Online Energy Saver 17 New Tariff New Tariff New Tariff New Tariff 14/11/2011 14/11/2011 More Details
Online Fixed Price Energy January 2013 New Tariff New Tariff New Tariff New Tariff 11/10/2011 11/10/2011 More Details
Platinum Fixed Energy October 2013 v5 New Tariff New Tariff New Tariff New Tariff 05/10/2011 05/10/2011 More Details
Online Energy Saver 15 New Tariff New Tariff New Tariff New Tariff 29/09/2011 29/09/2011 More Details
Online Fixed Price Energy December 2012 New Tariff New Tariff New Tariff New Tariff 14/09/2011 14/09/2011 More Details
Fixed Saver April 2013 New Tariff New Tariff New Tariff New Tariff 30/08/2011 30/08/2011 More Details
Online Fixed Saver December 2012 New Tariff New Tariff New Tariff New Tariff 22/08/2011 22/08/2011 More Details
Discounted Energy October 2013 v2 New Tariff New Tariff New Tariff New Tariff 22/08/2011 22/08/2011 More Details
Platinum Fixed Energy January 2014 v4 New Tariff New Tariff New Tariff New Tariff 02/08/2011 02/08/2011 More Details
Simply Green Energy New Tariff New Tariff New Tariff New Tariff 02/08/2011 02/08/2011 More Details
Simply Green Energy Online New Tariff New Tariff New Tariff New Tariff 02/08/2011 02/08/2011 More Details
Discounted Energy October 2013 New Tariff New Tariff New Tariff New Tariff 02/08/2011 02/08/2011 More Details
Discounted Energy October 2013 Online New Tariff New Tariff New Tariff New Tariff 02/08/2011 02/08/2011 More Details
Online Fixed Saver November 2012 New Tariff New Tariff New Tariff New Tariff 14/07/2011 14/07/2011 More Details
Unifi Capped Energy January 2014 New Tariff New Tariff New Tariff New Tariff 05/07/2011 05/07/2011 More Details
Capped Price Energy January 2014 New Tariff New Tariff New Tariff New Tariff 05/07/2011 05/07/2011 More Details
Various Tariffs 19% Price Increase 10% Price Increase 07/06/2011 07/06/2011 More Details
Scottish Power Direct October 2012 New Tariff New Tariff New Tariff New Tariff 07/06/2011 07/06/2011 More Details
Fixed Price Energy January 2015 New Tariff New Tariff New Tariff New Tariff 07/06/2011 07/06/2011 More Details
Unifi Capped Energy November 2013 New Tariff New Tariff New Tariff New Tariff 19/05/2011 19/05/2011 More Details
Platinum Fixed Energy January 2014 (v3) New Tariff New Tariff New Tariff New Tariff 11/05/2011 11/05/2011 More Details
Online Energy Saver 14 New Tariff New Tariff New Tariff New Tariff 26/04/2011 26/04/2011 More Details
Discounted Energy March 2013 New Tariff New Tariff New Tariff New Tariff 01/04/2011 01/04/2011 More Details
Platinum Fixed Energy January 2014 (v2) New Tariff New Tariff New Tariff New Tariff 18/03/2011 18/03/2011 More Details
Capped Price Energy June 2013 SC New Tariff New Tariff New Tariff New Tariff 19/01/2011 20/01/2011 More Details
Capped Price Energy June 2013 SC Online New Tariff New Tariff New Tariff New Tariff 19/01/2011 20/01/2011 More Details
Capped Price Energy June 2013 NSC New Tariff New Tariff New Tariff New Tariff 19/01/2011 20/01/2011 More Details
Capped Price Energy June 2013 NSC Online New Tariff New Tariff New Tariff New Tariff 19/01/2011 20/01/2011 More Details
Online Energy Saver 12 New Tariff New Tariff New Tariff New Tariff 29/11/2010 29/11/2010 More Details
Discounted Energy March 2012 New Tariff New Tariff New Tariff New Tariff 25/11/2010 25/11/2010 More Details
Various Tariffs 2% Price Increase 8.9% Price Increase 23/11/2010 23/11/2010 More Details
Capped Price Energy December 2012 SC New Tariff New Tariff New Tariff New Tariff 13/10/2010 14/10/2010 More Details
Capped Price Energy December 2012 SC Online New Tariff New Tariff New Tariff New Tariff 13/10/2010 14/10/2010 More Details
Capped Price Energy December 2012 NSC New Tariff New Tariff New Tariff New Tariff 13/10/2010 14/10/2010 More Details
Capped Price Energy December 2012 NSC Online New Tariff New Tariff New Tariff New Tariff 13/10/2010 14/10/2010 More Details
Online Energy Saver 11 New Tariff New Tariff New Tariff New Tariff 06/09/2010 06/09/2010 More Details
Platinum Fixed Energy January 2014 SC New Tariff New Tariff New Tariff New Tariff 10/08/2010 10/08/2010 More Details
Platinum Fixed Energy January 2014 SC Online New Tariff New Tariff New Tariff New Tariff 10/08/2010 10/08/2010 More Details
Platinum Fixed Energy January 2014 NSC New Tariff New Tariff New Tariff New Tariff 10/08/2010 10/08/2010 More Details
Platinum Fixed Energy January 2014 NSC Online New Tariff New Tariff New Tariff New Tariff 10/08/2010 10/08/2010 More Details
Online Energy Saver 10 New Tariff New Tariff New Tariff New Tariff 15/07/2010 15/07/2010 More Details
Price Tracker October 2011 New Tariff New Tariff New Tariff New Tariff 08/07/2010 08/07/2010 More Details
Discounted Energy August 2011 New Tariff New Tariff New Tariff New Tariff 28/04/2010 29/04/2010 More Details
Discounted Energy August 2011 Online New Tariff New Tariff New Tariff New Tariff 28/04/2010 29/04/2010 More Details
Capped Price Energy June 2012 SC New Tariff New Tariff New Tariff New Tariff 29/04/2010 29/04/2010 More Details
Capped Price Energy June 2012 SC Online New Tariff New Tariff New Tariff New Tariff 29/04/2010 29/04/2010 More Details
Capped Price Energy June 2012 NSC New Tariff New Tariff New Tariff New Tariff 29/04/2010 29/04/2010 More Details
Capped Price Energy June 2012 NSC Online New Tariff New Tariff New Tariff New Tariff 29/04/2010 29/04/2010 More Details
Online Energy Reward New Tariff New Tariff New Tariff New Tariff 29/04/2010 28/04/2010 More Details
Simply Green Energy Price Decrease Price Decrease 26/04/2010 26/04/2010 More Details
Discounted Energy July 2010 Price Decrease Price Decrease 26/04/2010 26/04/2010 More Details
Discounted Energy December 2010 Price Decrease Price Decrease 26/04/2010 26/04/2010 More Details
Discounted Energy December 2010 Online Price Decrease Price Decrease 26/04/2010 26/04/2010 More Details
Price Tracker April 2011 Price Decrease Price Decrease 27/04/2010 26/04/2010 More Details
Price Tracker April 2011 Online Price Decrease Price Decrease 27/04/2010 26/04/2010 More Details
Pay In Advance NSC Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
Pay In Advance Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
Online Energy - No Stding Charge Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
Online Energy Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
No Standing Charge Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
Standard Price Decrease Price Decrease 30/03/2010 29/03/2010 More Details
Simply Green Energy New Tariff New Tariff New Tariff New Tariff 25/02/2010 25/02/2010 More Details
Fix n Flex April 2011 New Tariff New Tariff New Tariff New Tariff 12/02/2010 12/02/2010 More Details
Price Tracker April 2011 New Tariff New Tariff New Tariff New Tariff 12/02/2010 12/02/2010 More Details
Online Energy Saver 9 Price Increase Price Increase 08/02/2010 08/02/2010 More Details
Online Energy Saver 8 Price Decrease Price Decrease 18/01/2010 14/01/2010 More Details
Online Energy Saver 7 Price Decrease Price Decrease 08/10/2009 02/10/2009 More Details
Online Energy Saver 7 New Tariff New Tariff New Tariff New Tariff 08/10/2009 24/09/2009 More Details
Capped Price Energy September 2011 New Tariff New Tariff New Tariff New Tariff 09/09/2009 08/09/2009 More Details
Discounted Energy December 2010 New Tariff New Tariff New Tariff New Tariff 09/09/2009 08/09/2009 More Details
Online Energy Saver 6 New Tariff New Tariff New Tariff New Tariff 17/07/2009 16/07/2009 More Details
Fix n Flex New Tariff New Tariff New Tariff New Tariff 08/07/2009 26/06/2009 More Details
Online Energy Saver 5 New Tariff New Tariff New Tariff New Tariff 14/05/2009 29/04/2009 More Details
Standard 7.5% Price Decrease 3% Price Decrease 11/03/2009 31/03/2009 More Details
Price Sure Price Decrease Price Decrease 05/01/2009 05/01/2009 More Details
Capped Price 2010 New Tariff New Tariff New Tariff New Tariff 27/11/2008 27/11/2008 More Details
Price Sure New Tariff New Tariff New Tariff New Tariff 27/11/2008 27/11/2008 More Details
All Products 34.4% Price Increase 9.4% Price Increase 29/08/2008 29/08/2008 More Details
Fixed Price Energy 2009 New Tariff New Tariff New Tariff New Tariff 11/08/2008 11/08/2008 More Details
Fixed Price Energy 2009 New Tariff New Tariff New Tariff New Tariff 06/06/2008 06/06/2008 More Details
All Tariffs 15% Price Increase 14% Price Increase 02/02/2008 02/02/2008 More Details
Discounted Energy New Tariff New Tariff New Tariff New Tariff 22/01/2008 24/01/2008 More Details
Online Energy Saver 4 - Green Fund New Tariff New Tariff New Tariff New Tariff 06/07/2007 05/07/2007 More Details
Standard 11% Price Decrease 2.6% Price Decrease 30/04/2007 15/06/2007 More Details
Online Energy Saver 4 0.93% Price Decrease 14.03% Price Decrease 06/06/2007 06/06/2007 More Details
Energy Price Fall New Tariff New Tariff New Tariff New Tariff 26/04/2007 26/04/2007 More Details
Online Energy 3 New Tariff New Tariff New Tariff New Tariff 16/03/2007 16/03/2007 More Details
Capped Online Energy New Tariff New Tariff New Tariff New Tariff 23/02/2007 23/02/2007 More Details
Capped Online Energy - No Standing Charge New Tariff New Tariff New Tariff New Tariff 23/02/2007 23/02/2007 More Details
Online Energy Saver II New Tariff New Tariff New Tariff New Tariff 13/12/2006 13/12/2006 More Details
2010 Price Guarantee New Tariff New Tariff New Tariff New Tariff 17/11/2006 17/11/2006 More Details
2010 Price Stepper New Tariff New Tariff New Tariff New Tariff 17/11/2006 17/11/2006 More Details
Capped 2007 17% Price Increase 10% Price Increase 04/08/2006 04/08/2006 More Details
All Products 17% Price Increase 10% Price Increase 22/06/2006 10/07/2006 More Details
Capped 2008 New Tariff New Tariff New Tariff New Tariff 22/06/2006 22/06/2006 More Details
All Products 15% Price Increase 8% Price Increase 11/02/2006 01/03/2006 More Details
Online Energy Saver New Tariff New Tariff New Tariff New Tariff 14/01/2006 14/01/2006 More Details
All Products 12% Price Increase 6.5% Price Increase 07/10/2005 07/10/2005 More Details