Scottish Hydro Electric Reviews

Supplier Service Rating Customer Reviews
Scottish Hydro Electric

32 Reviews
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Utilities Manager
Scott Byrom
Moneysupermarket
Utilities Manager

Our Expert Says...

Operating through 4 different brands covering Scotland (Scottish Hydro), Wales (SWALEC), England (Southern Electric) and all of Great Britain (Atlantic), Scottish & Southern is becoming a real heavyweight in the industry.

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Scottish Hydro Electric

Scottish Hydro is part of the Scottish and Southern Energy Group. Along with the group''s other energy brands – Atlantic Electric & Gas, Southern Electric and SWALEC - they serve over 7 million customer accounts making them the third largest energy supplier in the UK. All brands within the group are committed to providing market leading customer service to their customers. As well as being involved in the supply and energy trading markets, gas market, electric goods retailing and electric and utility contracting, Scottish and Southern are the UK''s largest generator of renewable electricity in the UK

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Too Expensive

Added 10/06/2009, reviewed by Jacqueline (Edinburgh)

Supplier Ratings

I found Scottish Hydro Electric to be far to expensive! There are 3 of us living in the house meaning we use a fair amount of hot water and heating and the charges were rediculously high! We nearly had a heart attack when the latest bill came in!! We are changing supplier immediately!

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Over priced under serviced

Added 26/05/2009, reviewed by Ann (Fochabers)

Supplier Ratings

Tariff very expensive, with poor customer service, slow response to queries and aggressive mailings.

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Completely overpriced!

Added 10/05/2009, reviewed by anonymous (Aberdeen)

Supplier Ratings

I've had enough. Been with them 30years and this year mader a special effort to reduce consumption and the bill is up over £200. I'm leaving

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Consistantly good customer service

Added 04/03/2009, reviewed by simon (nottingham)

Supplier Ratings

Have been a customer for many years and they have never disappointed. Not always the cheapest but accuracy of billing and great customer service make up for this.

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poor, poor service

Added 13/02/2009, reviewed by anonymous (harrogate)

Supplier Ratings

The person i spoke to to enquire about my meter reading, named Bea, was the most rude, bad mannered staff member i have ever spoken to, not just in this company, but in any company. Spoke over me, was insulting and then hung up the phone when I asked for a manager. There's an old saying, "customer is king" which has obviously escaped her. "Customer is dirt" more like it. Hence I am now planning a change of supplier. Most staff are helpful but unfortunately you are kept hanging on for a ridiculously long time having to listen to an extremely annoying tune.

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Scottish Hydro Electric - Price Change Indicator

See when Scottish Hydro Electric changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %		 Electricity Price
Change %		 Updated Effective Date
Standard 4% Price Decrease 9% Price Decrease 06/03/2009 30/03/2009 More Details
All Products 29.2% Price Increase 19.2% Price Increase 21/08/2008 21/08/2008 More Details
Fixed Discount 2010 New Tariff New Tariff New Tariff New Tariff 07/07/2008 07/07/2008 More Details
Standard 11.1% Price Increase 13.1% Price Increase 01/04/2008 01/04/2008 More Details
Better Plan New Tariff New Tariff New Tariff New Tariff 12/11/2007 12/11/2007 More Details
Price Fix 2008 Price Decrease Price Decrease 08/10/2007 08/10/2007 More Details
Price Fix 2008 New Tariff New Tariff New Tariff New Tariff 28/09/2007 28/09/2007 More Details
Standard Energy Online New Tariff New Tariff New Tariff New Tariff 31/08/2007 31/08/2007 More Details
All Products 12% Price Decrease 5.6% Price Decrease 01/03/2007 01/03/2007 More Details
All Products 12.2% Price Increase 9.4% Price Increase 29/09/2006 01/01/2007 More Details
All Products 16.5% Price Increase 9.4% Price Increase 01/05/2006 01/05/2006 More Details
All Products 13.6% Price Increase 11% Price Increase 01/01/2006 01/01/2006 More Details

Fuel Mix Chart

Scottish Hydro Electric Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry