Sainsbury's Energy Reviews

Best thing i ever done was changed to sainsburys energy , been with them for 3 months and excellant service and prices plus necter points . Signed instore in glasgow and energy rep explained fully and clearly process and would certainly recommend .

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With them for 1 1/4 and my electricity bill has gone up 50%. The figurs do not stack up. Customer services only say it is correct and give us a meter reading. I have changed supplier and the error on Sainsbury's Electric British Gas may interfer with that. I want to go before the big price increase in August. Not worth the nector points, I would avoid them. The customer service and administration is below a competant standard in my case.

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EDF/Sainsbury's offered dual fuel ,DD payment, online reporting. Failed to deliver except for electricity. Ignored requests, Ignored complaints, did not reply to letters,. I , disputed their final bill over a period of five months, they did not reply to my many letters of complaint,nor did they,reply to my letters pointing out that their final bill was about double. After twelve months the dispute is still unresolved and in desperation I have been forced to ask the Omsbudsman to investigate. Recently EDF Enegy agreed that their final bill was incorrect and sent a new demand for approximately half their original demand. In the meantime they threatend me with court action, damage to my credit rating and their invovement of collection agents and lawyers. Iam retired and on a pension.Avoid EDF

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The price is exactly the same if via Sainsburys as if direct with EDF; having the fuel/s via Sainsburys just adds another totally unnecessary layer of complications & delays & is pointless because customers have to deal with the EDF customer service people direct anyway! Having said that, the EDF customer service people are very good via e-mail (if you're CLEAR, persistent, patient) &, if that doesn't work & if you've the time & some free minutes to use up, are very good via the phone. I've given them 10/10 for accuracy of charges because, when I checked them (which can take ages to arrive at their figures!), they indeed turned out to be correct - but their bills are confusingly laid out &, if their bills were anything like simply laid out, this'd've taken take only minutes (I do maths).

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I was sold my existing tarriff by a guy doing a promotion in Sainsbury store - he was clear and precise. I usually stay away from these kind of selling techniques but still went for it. My current 4 year fixed term contract is due to end soon and so I called Customer services and spoke to another great guy who explained in 'No nonesense understandable talk' what options were available. The upshot of this is that I will be staying with them and having gone onto a 'Compare' Website had my desicion confirmed. Well Done - I will recommend to others with confidence. ;0)

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