OVO Energy Reviews

Supplier Service Rating Customer Reviews

259 Reviews
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Our Expert Says...

A welcoming sign to the industry to have yet another new energy supplier hitting the scene. Customers are told to expect competitive prices and excellent customer service.

OVO Energy is a leading British energy supplier providing great value gas and electricity with excellent customer service, as recognised by Which? and MoneySavingExpert.

From a simple vision created around a kitchen table in the Cotswolds, OVO’s ethos has been to put people before profits. Any savings are passed back to customers, with 3% interest reward paid on credit balances and a price promise so both new and existing customers get the very best deal. With a personal ‘My OVO’ account you have complete control over your energy and a £60 discount if you choose to manage your account online.

With four simple tariffs, 15% renewable electricity as standard and 90% customer recommendation their forward thinking approach has established them as a refreshing alternative to the Big Six suppliers.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Awful

Added 22/09/2014, reviewed by anonymous (Chorley)

Supplier Ratings

I chose to move to OVO energy from Eon in June this year and still in September my switch has not been completed. Their communication is poor and often incorrect and they seem to be unable to properly process an energy switch. The only good thing I have to say is that they are giving me a penalty free get out due to their poor performance. I would recommend giving them a very wide berth and instead use the more established providers.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

can't sign up

Added 18/09/2014, reviewed by anonymous (Nottingham)

Supplier Ratings

Thought I'd sign up with Ovo, but failed. No one answers the phone, and when they do they do not carry out what was requested. Wrong information provided by advisors.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Shockingly Poor

Added 17/09/2014, reviewed by anonymous (Huntingdon)

Supplier Ratings

What should have been a simple transfer of both Gas and Electricity to OVO has turned into an ongoing disaster. In a nutshell, OVO, appear to have messed up and consequently some months after switching, and receiving confirmation twice from OVO that all was ok, I'm still receiving red bills from the previous supplier. To add insult to injury, some three weeks after more premises from OVO that they were on the case, they haven't even contacted the previous supplier to resolve the transfer. So disappointed - have wasted hours on the phone - wish I hadn't transferred now

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Well worth switching

Added 16/09/2014, reviewed by anonymous (Penzance)

Supplier Ratings

The switch over from my old supplier to Ovo was problem free. They kept me informed by email every step of the way. Their website and account management is very straightforward and easy to use. You can use their recommended direct debit payment or set your own. In the latter case they will just take the extra each month if you set your payment too low. They pay 3% on overpayments each month so you cannot lose out! Through your account you can track your monthly usage and compare with similar households. I recommended the company to my elderly mother and she agrees with me. She is very happy with the service.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Can't really fault.

Added 15/09/2014, reviewed by David (Portsmouth)

Supplier Ratings

Ovo are a breath of fresh air in the energy market. Been with them three months now and it's not possible to find a fault or criticism. Maybe they'd like to try broadband and phone next...?

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

OVO Energy - Price Change Indicator

See when OVO Energy changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
Better Energy Fixed and Online New Tariff New Tariff New Tariff New Tariff 06/11/2014 06/11/2014 More Details
Greener Energy Fixed and Online New Tariff New Tariff New Tariff New Tariff 06/11/2014 06/11/2014 More Details
Better Energy Fixed and Online Version New Tariff New Tariff New Tariff New Tariff 08/10/2014 08/10/2014 More Details
Green Energy Fixed and Online Version New Tariff New Tariff New Tariff New Tariff 08/10/2014 08/10/2014 More Details
PAYG Energy and PAYG Energy (Online) New Tariff New Tariff New Tariff New Tariff 30/09/2014 30/09/2014 More Details
Simpler Energy - PAYG and PAYG (Online) New Tariff New Tariff New Tariff New Tariff 30/09/2014 30/09/2014 More Details
PAYG Energy Plan New Tariff New Tariff New Tariff New Tariff 30/07/2014 30/07/2014 More Details
PAYG Energy Plan New Tariff New Tariff New Tariff New Tariff 15/05/2014 15/05/2014 More Details
PAYG Energy Plan New Tariff New Tariff New Tariff New Tariff 17/04/2014 17/04/2014 More Details
Various Price Decrease Price Decrease 16/04/2014 16/04/2014 More Details
various no change no change 09/04/2014 09/04/2014 More Details
Various no change no change 13/02/2014 13/02/2014 More Details
Better Energy (Fixed to June 2016) New Tariff New Tariff New Tariff New Tariff 21/01/2014 21/01/2014 More Details
Cheaper Energy (Fixed to June 2016) New Tariff New Tariff New Tariff New Tariff 21/01/2014 21/01/2014 More Details
Simpler Energy New Tariff New Tariff New Tariff New Tariff 21/01/2014 21/01/2014 More Details
All no change no change 21/01/2014 21/01/2014 More Details
New Energy New Tariff New Tariff New Tariff New Tariff 22/11/2013 22/11/2013 More Details
Green Energy New Tariff New Tariff New Tariff New Tariff 22/11/2013 22/11/2013 More Details
New Energy Ovo Just Reward New Tariff New Tariff New Tariff New Tariff 22/11/2013 22/11/2013 More Details
Green Energy Ovo Just Reward New Tariff New Tariff New Tariff New Tariff 22/11/2013 22/11/2013 More Details
New Energy and Green Energy Fixed no change no change 01/11/2013 11/10/2013 More Details
New Energy Variable and Green Energy Price Increase Price Increase 11/04/2013 11/04/2013 More Details
New Energy Fixed and Green Energy Fi Price Increase Price Increase 11/04/2013 11/04/2013 More Details
New Energy & Green Energy fixed Price Increase Price Increase 20/03/2012 15/03/2012 More Details
New Energy/Green Energy Fixed Price Decrease Price Decrease 12/01/2012 06/01/2012 More Details
New & Green Energy Fixed Price Increase Price Increase 17/08/2011 17/08/2011 More Details
Various Tariffs Price Increase Price Increase 09/06/2011 09/06/2011 More Details
Various Tariffs Price Increase Price Increase 03/12/2010 06/12/2010 More Details
New Energy Variable Price Increase Price Increase 24/09/2010 24/09/2010 More Details
New Energy Fixed Price Increase Price Increase 24/09/2010 24/09/2010 More Details
Green Energy Variable Price Increase Price Increase 24/09/2010 24/09/2010 More Details
Green Energy Fixed Price Increase Price Increase 24/09/2010 24/09/2010 More Details
Green Energy Fixed Price Increase Price Increase 20/08/2010 23/08/2010 More Details
New Energy Fixed Price Increase Price Increase 20/08/2010 23/08/2010 More Details
New Energy Price Increase Price Increase 28/04/2010 28/04/2010 More Details
Green Price Increase Price Increase 28/04/2010 28/04/2010 More Details
New Energy Fixed New Tariff New Tariff New Tariff New Tariff 26/03/2010 25/03/2010 More Details
New Energy Variable New Tariff New Tariff New Tariff New Tariff 26/03/2010 25/03/2010 More Details
Green Energy Fixed New Tariff New Tariff New Tariff New Tariff 26/03/2010 25/03/2010 More Details
Green Energy Variable New Tariff New Tariff New Tariff New Tariff 26/03/2010 25/03/2010 More Details
Green Energy New Tariff New Tariff New Tariff New Tariff 11/09/2009 11/09/2009 More Details
New Energy New Tariff New Tariff New Tariff New Tariff 11/09/2009 11/09/2009 More Details