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Self-acclaimed as the UK’s "brightest energy company", Npower supplies more than 6.8 million customers.
RWE npower is the UK's largest electricity supplier, servicing around 6.8 million customers through its retail business npower. As well as managing a flexible portfolio of power stations, it is a market leader in renewable energy development through its wind and hydro business npower renewables. npower renewables is one of the UK's leading wind farm developers and operators, committed to developing and operating wind farms and hydro plant to produce sustainable and environmentally-friendly electricity.
These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.
Added 31/01/2010, reviewed by anonymous (Northampton)
They keep increasing the direct debit payment and then try to hold on to it for as long as they can. I got nearly £600 in credit to them. I have moved elsewhere and won't be back. Regards Mike
This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.
Added 31/01/2010, reviewed by anonymous (wallingford)
Been with NPower for nearly 2 years and feel its been a complete failure. Initial payments for a 3 bed was £60 per month to then be told 9 months down the line that i was grossly in debt to them. explained that my boiler had been broken for a period of 2 months which made my heating stuck on constantly, but they didnt want to know and said that they had to go off the meter readings (even though they were completely inaccurate due to the boiler fault) and i had to pay them £250 straight away on the phone! If not they would refer me to thier debts team?? I paid off the bill, but cant work out how after increasing my DD to £100 per month, over a period of 7 months (so paid them £700) they tell me that my bill was £350 but my account was only going to be £15 in credit? where's my cash gone!!
Added 20/01/2010, reviewed by anonymous (london)
Excellent customer service,great service and prices.
Added 20/01/2010, reviewed by anonymous (Scunthorpe)
Expensive prices, Direct Debits increased hugley with no real explanation, rude & sarcastic customer services. would not recommend or ever use again.
Added 18/01/2010, reviewed by james (hull)
npower has to be the worst supplier out there. prices rocketed overnite. tried charging over 5 times standard rate. costomer service a waste of time just threaten you. avoid this company if you can even british gas offers a better service
All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.
COMPARE AND APPLY 
COMPARE AND APPLY Gas & Electricity
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