npower Reviews

Supplier Service Rating Customer Reviews

1034 Reviews
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Our Expert Says...

Npower supplies gas and electricity to around 3.5 million customers.

RWE npower is a leading UK energy company which supplies gas and electricity to around 3.5 million customers and produces around 10% of the electricity used in the UK. We supply energy to both residential and business customers and put customers at the heart of everything we do.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Terrible Service

Added 08/09/2014, reviewed by anonymous (London)

Supplier Ratings

Had nothing but problems with NPower - they seem unable to do the simplest things. Monthly direct debits keep changing from around £150 to £300+ per month. Bills don't get issued despite repeated requests. Nothing good to say about them at all.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Oh so many data protection breaches!!

Added 05/09/2014, reviewed by anonymous (Nottingham)

Supplier Ratings

Just called them to pay my bill, but they wouldn't talk to me as breach of DPA. So according to them they've breached DPA every time I called them previously (to sort out their other errors). Just spoke to one of their supervisors. They refused to do anything to help - refused to even raise a complaint (be it related to the account or separate).

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

stay away from npower!!!!!!!!!!!

Added 04/09/2014, reviewed by anonymous (Winzer)

Supplier Ratings

This is the worst energy supplier ever. The last bill was issued to me in February 2013 and I have even moved house since then! My credit with them has meanwhile reached close to 2100 pounds. I aks npower to be my energy supllier not to be my bank! I used their online submission form to get a bill (no response yet after more than 10 days). I then called them spending about 15 minutes in a waiting loop before being thrown out. After another wait for 10 min I was told by an advisor that they could not do anything about this issue as their computer system was down and that they would send a bill within the next 28 days. I searched for alternative suppliers and chose one with a customer service number on their front page, called them and was through straight away. I have now switchted.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

AVOID! Worst energy company around

Added 28/08/2014, reviewed by P Bainbridge (Durham)

Supplier Ratings

NPower have incorrectly billed me for over 3 years and their customer service is the worst I have ever come across. AVOID AT ALL COSTS!!!! How they are allowed to conduct business the way they do is beyond me!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Worst Customer Service ever

Added 10/08/2014, reviewed by anonymous (Bishops Stortford)

Supplier Ratings

Never experienced such a bad customer service like with this company. Should be banned to do business. Stay away.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.


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npower - Price Change Indicator

See when npower changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
Online Price Fix October 2015 New Tariff New Tariff New Tariff New Tariff 31/07/2014 31/07/2014 More Details
Price Fix June 2016 New Tariff New Tariff New Tariff New Tariff 31/07/2014 31/07/2014 More Details
Price Fix August 2015 New Tariff New Tariff New Tariff New Tariff 24/06/2014 24/06/2014 More Details
Intelligent Fix April 2017 New Tariff New Tariff New Tariff New Tariff 15/05/2014 15/05/2014 More Details
Online Price Fix April 2016 New Tariff New Tariff New Tariff New Tariff 15/05/2014 15/05/2014 More Details
Price Protector September 2016 New Tariff New Tariff New Tariff New Tariff 21/03/2014 21/03/2014 More Details
Various Price Decrease Price Decrease 28/02/2014 28/02/2014 More Details
Price Protector March 2018 New Tariff New Tariff New Tariff New Tariff 25/02/2014 25/02/2014 More Details
Online Price Fix June 2015 New Tariff New Tariff New Tariff New Tariff 25/02/2014 25/02/2014 More Details
Price Fix May 2015 New Tariff New Tariff New Tariff New Tariff 21/01/2014 21/01/2014 More Details
Price Fix March 2016 New Tariff New Tariff New Tariff New Tariff 21/01/2014 21/01/2014 More Details
Price Fix August 2015 New Tariff New Tariff New Tariff New Tariff 17/12/2013 17/12/2013 More Details
All tariffs 11.1% Price Increase 9.3% Price Increase 01/11/2013 01/12/2013 More Details
Price Protector December 2017 New Tariff New Tariff New Tariff New Tariff 01/11/2013 21/10/2013 More Details
Price Fix April 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 08/10/2013 More Details
Price Protector March 2017 New Tariff New Tariff New Tariff New Tariff 09/09/2013 09/09/2013 More Details
Online Price Fix November 2014 New Tariff New Tariff New Tariff New Tariff 09/09/2013 09/09/2013 More Details
Price Protector September 2016 New Tariff New Tariff New Tariff New Tariff 08/08/2013 08/08/2013 More Details
Fix December 2015 New Tariff New Tariff New Tariff New Tariff 08/08/2013 08/08/2013 More Details
Online Price Fix October 2014 New Tariff New Tariff New Tariff New Tariff 08/08/2013 08/08/2013 More Details
Energy Online January 2014 Price Increase Price Increase 01/07/2013 01/07/2013 More Details
Price Fix September 2016 New Tariff New Tariff New Tariff New Tariff 10/05/2013 10/05/2013 More Details
Online Price Fix August 2014 New Tariff New Tariff New Tariff New Tariff 10/05/2013 10/05/2013 More Details
Online Price Fix December 2014 New Tariff New Tariff New Tariff New Tariff 15/04/2013 15/04/2013 More Details
Online Price Fix June 2014 New Tariff New Tariff New Tariff New Tariff 15/04/2013 15/04/2013 More Details
Price Fix December 2015 New Tariff New Tariff New Tariff New Tariff 15/03/2013 15/03/2013 More Details
Online Price Fix May 2014 New Tariff New Tariff New Tariff New Tariff 15/03/2013 15/03/2013 More Details
Energy Online May 2014 New Tariff New Tariff New Tariff New Tariff 08/03/2013 08/03/2013 More Details
Energy Online October 2013 Price Increase Price Increase 15/02/2013 15/02/2013 More Details
Go Fix April 2014 New Tariff New Tariff New Tariff New Tariff 13/02/2013 13/02/2013 More Details
Energy Online August 2014 New Tariff New Tariff New Tariff New Tariff 07/01/2013 07/01/2013 More Details
All tariffs 8.8% Price Increase 9.1% Price Increase 16/11/2012 26/11/2012 More Details
Energy online April 2014 New Tariff New Tariff New Tariff New Tariff 12/10/2012 12/10/2012 More Details
Price Protector March 2014 New Tariff New Tariff New Tariff New Tariff 12/10/2012 12/10/2012 More Details
Energy Online January 2014 New Tariff New Tariff New Tariff New Tariff 12/09/2012 12/09/2012 More Details
Go Fix January 2014 New Tariff New Tariff New Tariff New Tariff 12/09/2012 12/09/2012 More Details
Bill Saver November 2013 New Tariff New Tariff New Tariff New Tariff 30/07/2012 30/07/2012 More Details
Energycare New Tariff New Tariff New Tariff New Tariff 30/07/2012 30/07/2012 More Details
Bill Saver August 2013 New Tariff New Tariff New Tariff New Tariff 23/04/2012 23/04/2012 More Details
Go-Fix 12 New Tariff New Tariff New Tariff New Tariff 23/04/2012 23/04/2012 More Details
Go-Fix 11 New Tariff New Tariff New Tariff New Tariff 20/02/2012 20/02/2012 More Details
Sign Online 26 New Tariff New Tariff New Tariff New Tariff 20/02/2012 20/02/2012 More Details
Various Gas Tariffs 5% Price Decrease 0% Price Decrease 31/01/2012 01/02/2012 More Details
Bill Saver May 2013 New Tariff New Tariff New Tariff New Tariff 23/01/2012 23/01/2012 More Details
Energy Discount December 2013 New Tariff New Tariff New Tariff New Tariff 23/01/2012 23/01/2012 More Details
Go Fix 10 New Tariff New Tariff New Tariff New Tariff 03/01/2012 28/12/2011 More Details
Sign Online 25 New Tariff New Tariff New Tariff New Tariff 20/12/2011 19/12/2011 More Details
Football Online New Tariff New Tariff New Tariff New Tariff 19/10/2011 19/10/2011 More Details
Flex Saver Feb 2013 New Tariff New Tariff New Tariff New Tariff 17/10/2011 17/10/2011 More Details
Go-Fix 8 New Tariff New Tariff New Tariff New Tariff 26/09/2011 26/09/2011 More Details
Sign Online 24 New Tariff New Tariff New Tariff New Tariff 26/09/2011 26/09/2011 More Details
Various Tariffs 15.7% Price Increase 7.2% Price Increase 18/08/2011 18/08/2011 More Details
Winter Fix New Tariff New Tariff New Tariff New Tariff 18/08/2011 18/08/2011 More Details
Go-Fix 7 New Tariff New Tariff New Tariff New Tariff 08/08/2011 08/08/2011 More Details
Price Fix 2013 New Tariff New Tariff New Tariff New Tariff 07/07/2011 07/07/2011 More Details
Sign Online 23 New Tariff New Tariff New Tariff New Tariff 04/07/2011 04/07/2011 More Details
Football 45 New Tariff New Tariff New Tariff New Tariff 13/06/2011 13/06/2011 More Details
Bill Saver New Tariff New Tariff New Tariff New Tariff 13/06/2011 13/06/2011 More Details
Price Protector New Tariff New Tariff New Tariff New Tariff 10/06/2011 10/06/2011 More Details
Go-Fix 6 New Tariff New Tariff New Tariff New Tariff 09/05/2011 09/05/2011 More Details
SOL 22 New Tariff New Tariff New Tariff New Tariff 11/04/2011 11/04/2011 More Details
Price Protector New Tariff New Tariff New Tariff New Tariff 07/03/2011 07/03/2011 More Details
Go-Fix 5 New Tariff New Tariff New Tariff New Tariff 25/02/2011 25/02/2011 More Details
Football Saver 3 New Tariff New Tariff New Tariff New Tariff 28/01/2011 31/01/2011 More Details
Trio New Tariff New Tariff New Tariff New Tariff 31/01/2011 31/01/2011 More Details
Various Tariffs Price Increase Price Increase 10/12/2010 04/01/2011 More Details
SOL 21 New Tariff New Tariff New Tariff New Tariff 04/01/2011 04/01/2011 More Details
SOL 20 New Tariff New Tariff New Tariff New Tariff 15/10/2010 15/10/2010 More Details
Juice Electricity New Tariff New Tariff New Tariff New Tariff 18/10/2010 15/10/2010 More Details
Price Fix 2012 New Tariff New Tariff New Tariff New Tariff 24/09/2010 27/09/2010 More Details
Football Saver 2 New Tariff New Tariff New Tariff New Tariff 24/09/2010 27/09/2010 More Details
Go Fix 3 New Tariff New Tariff New Tariff New Tariff 13/08/2010 16/08/2010 More Details
SOL 19 New Tariff New Tariff New Tariff New Tariff 02/07/2010 05/07/2010 More Details
Football Saver New Tariff New Tariff New Tariff New Tariff 22/06/2010 17/06/2010 More Details
Go Fix 2 New Tariff New Tariff New Tariff New Tariff 29/04/2010 04/05/2010 More Details
Price Guarantee New Tariff New Tariff New Tariff New Tariff 07/04/2010 06/04/2010 More Details
SOL 18 New Tariff New Tariff New Tariff New Tariff 01/04/2010 01/04/2010 More Details
Go Save Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Sign Online v.4 Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Sign Online v.5 Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Sign Online v.6 Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Sign Online v.7 Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Standard - No Stding Charge Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Juice - No Stding Charge Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
National Trust - No Stding Charge Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Standard Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Juice Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
National Trust Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
National Trust Green Energy Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
National Trust Green Energy - No Standing Charge Price Decrease Price Decrease 10/03/2010 10/03/2010 More Details
Web 17 New Tariff New Tariff New Tariff New Tariff 11/12/2009 14/12/2009 More Details
Sign online 17 New Tariff New Tariff New Tariff New Tariff 11/12/2009 14/12/2009 More Details
Go Save New Tariff New Tariff New Tariff New Tariff 04/12/2009 04/12/2009 More Details
Sign online 16 New Tariff New Tariff New Tariff New Tariff 16/07/2009 20/07/2009 More Details
Web 16 New Tariff New Tariff New Tariff New Tariff 16/07/2009 20/07/2009 More Details
Standard Price Decrease 7.2% Price Decrease 24/03/2009 16/03/2009 More Details
WEB 14 New Tariff New Tariff New Tariff New Tariff 03/11/2008 03/11/2008 More Details
SOL 14 New Tariff New Tariff New Tariff New Tariff 03/11/2008 03/11/2008 More Details
All Products 14% Price Increase 26% Price Increase 29/08/2008 29/08/2008 More Details
Price Protector New Tariff New Tariff New Tariff New Tariff 29/08/2008 29/08/2008 More Details
SOL 13 Price Increase Price Increase 29/08/2008 29/08/2008 More Details
SOL 12 Price Increase Price Increase 30/06/2008 30/06/2008 More Details
SOL 11 0% Price Decrease 6.2% Price Decrease 29/05/2008 29/05/2008 More Details
SOL 11 New Tariff New Tariff New Tariff New Tariff 28/04/2008 28/04/2008 More Details
One Residential New Tariff New Tariff New Tariff New Tariff 14/04/2008 14/04/2008 More Details
Price Fix 2011 New Tariff New Tariff New Tariff New Tariff 22/02/2008 22/02/2008 More Details
SOL10 New Tariff New Tariff New Tariff New Tariff 18/02/2008 18/02/2008 More Details
National Trust Energy New Tariff New Tariff New Tariff New Tariff 14/01/2008 14/01/2008 More Details
All Products 17.2% Price Increase 12.7% Price Increase 04/01/2008 04/01/2008 More Details
SOL 9 New Tariff New Tariff New Tariff New Tariff 17/12/2007 17/12/2007 More Details
SOL 8 New Tariff New Tariff New Tariff New Tariff 24/08/2007 24/08/2007 More Details
All Products 16% Price Decrease 3% Price Decrease 26/03/2007 30/04/2007 More Details
Sign Online 6 (SOL 6) - Dual Fuel Only Price Decrease Price Decrease 19/02/2007 19/02/2007 More Details
Sign Online 6 (SOL 6) 7.4% Price Decrease 3.9% Price Decrease 31/01/2007 31/01/2007 More Details
Sign Online 7 (SOL 7) 17.2% Price Increase 9.9% Price Increase 23/10/2006 23/10/2006 More Details
All Products 17.2% Price Increase 9.9% Price Increase 08/09/2006 01/10/2006 More Details
Sign Online 6 (SOL 6) Price Increase Price Increase 25/08/2006 25/08/2006 More Details
Sign Online 4.02 (SOL 4.02) Price Increase Price Increase 01/07/2006 01/07/2006 More Details
All Products 15% Price Increase 13.4% Price Increase 11/03/2006 01/04/2006 More Details
Sign Online 3 (SOL 3) 13.7% Price Increase 12% Price Increase 14/11/2005 01/01/2006 More Details