Good Energy Reviews

I have left messages with meter readings and/or customer services to ring me back. In both cases I have had no amended bill and no ring back. When I did get through to customer services they denied receiving my messages. I have resorted to either sending in a meter reading slip or waiting for my meter reading to match their estimate before paying their estimated bill.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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We changed out electricity supplier to UnitE in 2002 (as Good Energy were called then). Since then we have had no issues, although meter reading is erratic. A minor issue is their name change, why didn't they stick with UnitE or did the union of that name object? The electricity from them costs more than a non-renewable supplier (about £60 a year when we signed up) but we are paying for 100% renewable energy. Their shop site has given us lots of information about solar pv panels and they have a tame supplier/installer company. They will pay us for generating our own electricity once we have solar panels - 15p a unit. The down side? Good Energy have been criticised for not owning their own generating sites. This is changing and they are now encouraging small/medium generating.

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We joint Good Energy for their ethos, ( the energy rate is more expensive ) but I must say, that after 4 months we have had enough of them. Their customer service is awful and almost inexistent. Since we signed in with them, four months ago, we haven't recieved yet a single piece of information like account number. We have asked them several times for bills,( flatmates moving in and out) but we are being ignored. They say is the previous supplier's fault, but we changed gas suppliers at the same time to EDF and everything is being smooth with them. They only way to contact them is through an 0845 number that costs a lot and you they are completely useless. I would't recommend them.

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I changed to Good Energy for ethical reasons even though they cost considerably more than other companies. I am now changing because of their appalling service. They billed us incorrectly for Economy 7 and despite numerous phone calls and letters refused to give us a corrected bill. Went to Ombudsman in the end when they did send a corrected bill after one year! Still not right but paying and running as far from them as possible. Customer services sound polite but in reality extremely inefficient. If you have a problem with them don't expect them to be able to sort it out without the help of the Ombudsman, even then they won't get it right. They give those of us who are professional, environmentally responsible and ethical a very bad reputation.

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we have been with good energy for 4 years but have just switched to another green tarif because of price, when we originally switched to good energy the difference between good energy and non green tarifs was a couple of quid per month, now this is about 30 pounds per month (for non green deals) and 20 pounds for the best green deals (scottish energy H2O). We would like to go back to good energy but they need to be come closer to other green deals in terms of price.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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