Good Energy Reviews

We joint Good Energy for their ethos, ( the energy rate is more expensive ) but I must say, that after 4 months we have had enough of them. Their customer service is awful and almost inexistent. Since we signed in with them, four months ago, we haven't recieved yet a single piece of information like account number. We have asked them several times for bills,( flatmates moving in and out) but we are being ignored. They say is the previous supplier's fault, but we changed gas suppliers at the same time to EDF and everything is being smooth with them. They only way to contact them is through an 0845 number that costs a lot and you they are completely useless. I would't recommend them.

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I changed to Good Energy for ethical reasons even though they cost considerably more than other companies. I am now changing because of their appalling service. They billed us incorrectly for Economy 7 and despite numerous phone calls and letters refused to give us a corrected bill. Went to Ombudsman in the end when they did send a corrected bill after one year! Still not right but paying and running as far from them as possible. Customer services sound polite but in reality extremely inefficient. If you have a problem with them don't expect them to be able to sort it out without the help of the Ombudsman, even then they won't get it right. They give those of us who are professional, environmentally responsible and ethical a very bad reputation.

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we have been with good energy for 4 years but have just switched to another green tarif because of price, when we originally switched to good energy the difference between good energy and non green tarifs was a couple of quid per month, now this is about 30 pounds per month (for non green deals) and 20 pounds for the best green deals (scottish energy H2O). We would like to go back to good energy but they need to be come closer to other green deals in terms of price.

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I was with Good Energy up until two years ago, so things may have changed since then. I chose them for the obvious green reasons. The first problem I noticed was that they charged so much on my monthly direct debit, that my account was getting further and further in credit, despite using proper readings, not estimates. When I asked if my direct debit could be reduced, they said it couldn't be changed until the end of the year, when they would revue my annual usage. I was paying £90.00/month at the time, just for electricity and my account reached just under £500.00 in credit. To make matter worse they double charged me on more than one occasion, causing me to exceed my overdraft limit and incur bank charges.

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exellent customer service. abit expensive i think.but we choose good energy for the renewable sources that they use.hope other follow!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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