Good Energy Reviews

I have been a Good Energy customer for many years now and have no complaints. They are unobtrusive and polite and get the job done. It's easy to pay by quarterly bills or monthly payments and I've always been very satisfied with the service I've received. Even if my payment was a bit late, I only received a polite reminder in the post, not a nasty red letter full of threats that other companies send. Wanting to be eco-friendly is the reason I switched to Good Energy but I'm very happy that I can also enjoy good service. In fact, I'm going to switch my gas to them too.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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I've been with them for several years now with no problems, and a warm glow inside from doing my tiny bit to help safeguard the future of our planet. I don't find them expensive and hey, even if they were, what's the price of coal and nuclear. I don't recall them coming very often to read the meter, but whenever I receive a bill, I check my meter against their estimate and, if necessary, let them know online. It's always amended promptly and taken into account on my next bill. I don't need them to read my meter. That costs money and we all end up paying in the end. All in all, a great company.

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Always found staff polite. Due to no meter readings we accrued a large bill. Once the true readings were given we found out we owed a couple of thousand. A letter to their managing director went unanswered and numerous phone calls failed to resolve the issue. Staff became unfriendly and unhelpful. I gather the problems I have described are far from unique. In a nutshell, if you want good customer service avoid Good Energy and find another supplier.

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The other review of Good Energy mirrors our experience of the company. We too were charged incorrectly for many many months. When it transpired we owed money we did not expect to owe their collection policy became aggressive. It's not a word I like to use but in this instance it's entirely appropriate. Ethical intentions must extend to how a company deals with a customer. In the case of Good Energy they most definitely do not. Go elsewhere.

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Aggressive collection. After being on an estimated usage, we had a lot to catch up on when they took a reading as their estimates were out. They had not come round and read the meter for a long time and we had not checked. When they did revise the bill it was for over a thousand pounds, they were inflexible and rude and one point and charming the next, followed by rude the next. Often when speaking to the same person. You really did not know where you were with them. We were polite and apologetic to them at all times so as not to annoy them for what good that did. They said we were going to be de-energised, would not listed to the fact my partner had just lost their job. They would not listen to our reasonable repayment payment plan.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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