first-utility Reviews

Supplier Service Rating Customer Reviews

474 Reviews
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first:utility is the smarter independent utilities supplier, offering electricity and gas services to a range of consumer and business customers. It is the only energy provider to be taking steps to roll out smart meters to all its customers. It is through the use of smart metering technology that first:utility can empower consumers to manage their own energy consumption and bills. It is headquartered in Warwick.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Worst Service. NEVER NEVER NEVER

Added 10/12/2013, reviewed by anonymous (Leicester)

Supplier Ratings

Well you have to wait between 40/ 45 minutes to get to an Customer Service then they shove you to diff Customer Service if they cant handle the query. Stay away from this Energy Supplier, Very bad service, maybe people say its cheaper, but the times you have to go with Customer Service I would be better off paying little more and have good Customer Service.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

POOr~ TOOK OVER SUPPLY WHEN NOT JOINED

Added 04/12/2013, reviewed by anonymous (Deptford)

Supplier Ratings

In my case First Utility, did not honour 'Distance Selling Regulations' ~ Signed up 30th October 2013 changed mind and cancelled enquiry 01st Nov, 2 days after signing and within the 7 day cooling off period. Followed FU procedure and also emailed Cust Services for confirmation that account closed, yes they replied all ended. ~ Now 28 days later, more emails regarding meter reading required also direct Debit set up as Company disingenuously took over my elec supply, Now First Utility refuses to transfer account to my new prefered supplier!. My experience of trying to telephone this company and getting my situation resolved has been truly dreadful, getting through to somebody has always taken 35/40 minutes, when one does speak to a representative, things never sorted out. Horrendous!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Diabolical Customer Service

Added 29/11/2013, reviewed by Simon (Diss)

Supplier Ratings

I have learned to my cost the new depths of customer service to which these people can go. I switched my 94 year old mother to them, arranging for her to pay by monthly DD. 4 months after switching, no DD had been taken (one cannot expect a 94 yo to keep an eye on that), rather she received one bill, then a few days later a second, larger bill. No explanation or apology. I have no idea what she owes, bills are inaccurate and do not reflect payments made. Forget trying to make contact by phone or email - an ouija board may work?? Complaint currently with Ombudsman and mother being switched elsewhere. AVOID!!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Fab Service and Great Prices

Added 19/11/2013, reviewed by anonymous (NORTH SHIELDS)

Supplier Ratings

Been with First Utility now for three years, and personally, have never had one problem with them. Only had to ring them up twice because i was changing Banks, but can honestly say they answered the phone quickly and sorted the situation in no time. The prices are much better than the so called big companies and, at the end of the day, that's what really counts. i would recommend this company to anyone. Yes, you will never be able to please everyone but can honestly say, give First Utility a go......you wont be disappointed.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Best Prices

Added 14/11/2013, reviewed by malcolm (Ipstones)

Supplier Ratings

Yes they did have a lot of problems when they stated up but have got better and better, you may have to wait a while sometimes on the phone so chill out out it on speaker phone and grab a snack! No on seems to be able to beat them on price.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.


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first-utility - Price Change Indicator

See when first-utility changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
iSave Fixed v14 July 2015 New Tariff New Tariff New Tariff New Tariff 12/12/2013 12/12/2013 More Details
iSave Fixed v12 June 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 29/10/2013 More Details
iSave Fixed v11 May 2015 New Tariff New Tariff New Tariff New Tariff 01/11/2013 21/10/2013 More Details
iSave Fixed v9 April 2015 New Tariff New Tariff New Tariff New Tariff 26/09/2013 26/09/2013 More Details
iSave Fixed v10 January 2016 New Tariff New Tariff New Tariff New Tariff 06/09/2013 06/09/2013 More Details
iSave Fixed v8 September 2014 New Tariff New Tariff New Tariff New Tariff 16/04/2013 16/04/2013 More Details
iSave v15 and iSave v15 Electricity Only New Tariff New Tariff New Tariff New Tariff 02/04/2013 02/04/2013 More Details
Smart Homes Variable v2.0 New Tariff New Tariff New Tariff New Tariff 26/03/2013 26/03/2013 More Details
iSave Everyday DFD New Tariff New Tariff New Tariff New Tariff 26/02/2013 26/02/2013 More Details
iSave Fixed v7 September 2014 New Tariff New Tariff New Tariff New Tariff 26/02/2013 26/02/2013 More Details
iSave Everyday New Tariff New Tariff New Tariff New Tariff 21/02/2013 21/02/2013 More Details
iSave Fixed v4 March 2014 New Tariff New Tariff New Tariff New Tariff 25/09/2012 25/09/2012 More Details
iSave v12 New Tariff New Tariff New Tariff New Tariff 25/09/2012 25/09/2012 More Details
iSave Fixed v3 December 2013 New Tariff New Tariff New Tariff New Tariff 31/07/2012 31/07/2012 More Details
iSave Fixed Price v2 September 2013 New Tariff New Tariff New Tariff New Tariff 21/05/2012 11/05/2012 More Details
iSave v10 New Tariff New Tariff New Tariff New Tariff 13/02/2012 13/02/2012 More Details
iSave Fixed Price v1 March New Tariff New Tariff New Tariff New Tariff 13/01/2012 12/01/2012 More Details
Various Tariffs Price Increase Price Increase 08/11/2011 08/11/2011 More Details
iSave v9 New Tariff New Tariff New Tariff New Tariff 04/11/2011 04/11/2011 More Details
Smart as Standard v3 New Tariff New Tariff New Tariff New Tariff 26/10/2011 26/10/2011 More Details
Smart as Standard V2 New Tariff New Tariff New Tariff New Tariff 01/04/2011 01/04/2011 More Details
iSave Dual Fuel V8 New Tariff New Tariff New Tariff New Tariff 01/04/2011 01/04/2011 More Details
iSave Dual Fuel v7 New Tariff New Tariff New Tariff New Tariff 13/12/2010 13/12/2010 More Details
iSave Dual Fuel v6 New Tariff New Tariff New Tariff New Tariff 23/11/2010 23/11/2010 More Details
iSave Dual Fuel v5 New Tariff New Tariff New Tariff New Tariff 15/10/2010 14/10/2010 More Details
Smart as Standard V1 New Tariff New Tariff New Tariff New Tariff 29/10/2010 14/10/2010 More Details
iSave Dual Fuel v4 New Tariff New Tariff New Tariff New Tariff 23/07/2010 26/07/2010 More Details
Smart Dual Fuel Online Saver v5 New Tariff New Tariff New Tariff New Tariff 23/07/2010 26/07/2010 More Details
iSave Dual Fuel v3 Price Decrease Price Decrease 15/03/2010 15/03/2010 More Details
Smart Dual Fuel Online Saver v4 Price Decrease Price Decrease 15/03/2010 15/03/2010 More Details
iSave Dual Fuel V3 New Tariff New Tariff New Tariff New Tariff 01/03/2010 01/03/2010 More Details
Smart Dual Fuel Online Saver V4 New Tariff New Tariff New Tariff New Tariff 01/03/2010 01/03/2010 More Details
Standard Dual Fuel Price Decrease Price Decrease 25/02/2010 23/02/2010 More Details
Standard Dual Fuel New Tariff New Tariff New Tariff New Tariff 10/02/2010 12/02/2010 More Details
Smart Dual fuel online saver V3 New Tariff New Tariff New Tariff New Tariff 09/12/2009 09/12/2009 More Details
Smart Direct New Tariff New Tariff New Tariff New Tariff 12/11/2009 11/11/2009 More Details
Smart Price Decrease Price Decrease 08/10/2009 02/10/2009 More Details
isave Price Decrease Price Decrease 08/10/2009 02/10/2009 More Details
Smart New Tariff New Tariff New Tariff New Tariff 08/10/2009 10/09/2009 More Details
isave New Tariff New Tariff New Tariff New Tariff 08/10/2009 10/09/2009 More Details