EDF Energy Reviews

Supplier	Service Rating	Customer Reviews
		160 Reviews

Company Information
Customer Reviews
Price Indicator
Fuel Mix

Scott Byrom
Moneysupermarket
Utilities Manager

Our Expert Says...

French owned EDF supplies energy to more than 5.5 million customers. Main regions are London, Seeboard and SWEB.

EDF Energy Topics On Our Forum

EDF Energy became the new name for the merged London Electricity, SWALEC and Seeboard Group of companies on 5th June 2006. EDF stands for Electricite de France. The EDF Group also includes the former Virgin Energy Company. EDF Energy employ 11,300 people and supply gas and electricity services to over 5 million customers and account for around 7% of the electricity produced in the UK. EDF Energy aim to contribute to the social and economic regeneration of local communities by drawing their workforce from the areas they operate in. EDF Energy also provides a Green Tariff where every unit of electricity used is matched by one unit of renewable electricity from wind, landfill gas and small scale hydro sources. They also offer a wide range of payment methods, including prepayment and the company also offers support to the elderly, chronically sick and disabled through its priority service.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

EDF Energy topics on our forum

Reviews

Good price and service so far is good!

Added 14/11/2009, reviewed by anonymous (Liverpool)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Overall

Having switched from Scottish Power quite recently I've received my first gas bill. EDF had placed me on the wrong tariff at a higher unit cost. However they sorted this fairly quickly. Overall I've found the call handlers to be knowlegable and also empowered to deal with all of my issues by phone. EDF are still the cheapest for me, and that's the most important. In addition calls to them are free. Scottish Power use an 0845 number. One let down with EDF is that they don't yet have paperless billing, and their bills are over complex.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

Service fine but not the cheapest

Added 13/11/2009, reviewed by anonymous (Wrexham)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Overall

Service good. Not offered all possible tariffs. Prices moderate. Estimation of future usage and monthly payment poor

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

very good

Added 11/11/2009, reviewed by anonymous (kent)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Overall

very good and helpful staff.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

PLZ READ THIS

Added 08/11/2009, reviewed by anonymous (Barnsley)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Overall

it has taken almost 12 month for EDF to realise that they have been giving us meter readings for a meter that is not our meter THEY are ABSOLUTELY terrible really terrible and i wish they read this review .....................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

excellent customer service

Added 06/11/2009, reviewed by anonymous (essex)

Supplier Ratings

Customer Service
Accuracy of Charges
Clarity of information on your Bill
Payment Options

Overall

Customer service very good, they allowed me to change from online ver 6 to the cheaper new tariff online ver 3 no problem !

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Write Your Own Review

EDF Energy - Price Change Indicator

See when EDF Energy changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name	Gas Price Change %	Electricity Price Change %	Updated	Effective Date
Online S@ver v3	New Tariff	New Tariff	02/11/2009	02/11/2009	More Details
Online Version 5	New Tariff	New Tariff	22/07/2009	22/07/2009	More Details
Online S@ver v2	New Tariff	New Tariff	08/07/2009	01/07/2009	More Details
Annual fix v3	New Tariff	New Tariff	22/06/2009	22/06/2009	More Details
Energy Discount Plan	New Tariff	New Tariff	07/05/2009	27/04/2009	More Details
Standard		8.8%	06/03/2009	31/03/2009	More Details
Annual Fix v.2	New Tariff	New Tariff	06/03/2009	09/02/2009	More Details
Annual Fix v.1	New Tariff	New Tariff	29/01/2009	19/01/2009	More Details
Price Freeze 2009	New Tariff	New Tariff	17/11/2008	17/11/2008	More Details
Online v.6	New Tariff	New Tariff	01/10/2008	01/10/2008	More Details
Price Protection 2010	New Tariff	New Tariff	01/10/2008	01/10/2008	More Details
Price Protection 2009	New Tariff	New Tariff	25/07/2008	25/07/2008	More Details
All Products	22%	17%	25/07/2008	25/07/2008	More Details
Fixed Price 2009	New Tariff	New Tariff	17/03/2008	17/03/2008	More Details
Standard	12.9%	7.9%	18/01/2008	18/01/2008	More Details
Price Saver 2008	New Tariff	New Tariff	31/08/2007	31/08/2007	More Details
Standard	10.2%		30/04/2007	15/06/2007	More Details
Online Tariff v 5.1	New Tariff	New Tariff	01/03/2007	01/03/2007	More Details
Online Tariff v 5.1	New Tariff	New Tariff	05/01/2007	05/01/2007	More Details
All Products	19%	8%	24/07/2006	24/07/2006	More Details
Online Tariff v 4.1			24/07/2006	24/07/2006	More Details
Fixed 2010	New Tariff	New Tariff	24/07/2006	24/07/2006	More Details
All Products	New Tariff	New Tariff	05/06/2006	05/06/2006	More Details
Online Tariff v 4.1	no change	no change	17/05/2006	17/05/2006	More Details
All Products	14.7%	4.7%	20/02/2006	13/03/2006	More Details
All Products	12%	10.7%	01/08/2005	01/08/2005	More Details

Fuel Mix Chart

EDF Energy Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry