Ecotricity Reviews

Supplier Service Rating Customer Reviews

12 Reviews
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Utilities Manager
Scott Byrom
Moneysupermarket
Utilities Manager

Our Expert Says...

A 'green' electricity provider focusing on investments in renewable energy such as wind farms. Due to this investment strategy the premiums remain higher than those from the BIG 6.

Ecotricity is an electricity company with a difference. As green energy pioneers, the company is dedicated to building new sources of renewable energy. Ecotricity invest their money in clean forms of power such as wind energy. For the last three years they have invested more per customer in building new sources of renewable energy than any other supplier. In fact, in 2006, they invested more per customer than all the other suppliers put together.In 2006 Ecotricity’s own turbines generated 45 million units of green electricity, saving an estimated 39,200 tonnes of carbon dioxide emissions

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Green, personal and great price

Added 27/07/2009, reviewed by anonymous (Kemp)

Supplier Ratings

These guys have a great green ethos, and match the price of your local supplier. They reinvest profits in building more wind turbines and have given us great service. Switch now!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Excellent supplier - can't fault them.

Added 14/05/2009, reviewed by anonymous (Gloucestershire)

Supplier Ratings

We've been with Ecotricity for several years now and I'm consistently impressed with their service. I love the fact that I always speak to a real person on the end of the phone, without having to go through endless options first. The bills are clear and simple to understand - which must be a first for an electricity company. I also appreciate the work they do with the money I'm paying.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Much better and worth every penny

Added 12/05/2009, reviewed by Sarah (Stroud, Glos)

Supplier Ratings

I admittedly had some issues with my account in the past but these werent ecotricity's fault, it was some complicated metering issue I didnt understand. What I will say is that they seem to have a new system or something as everything has improved and their bills are so much better both in their accuracy and their content. Would definitely recommend them as it is so refreshing to be able to speak to someone quickly and be able to understand them (i.e. they're not abroad). I get so annoyed with all those TV adverts from other suppliers saying they're green, they havent a clue. Seriously check out ecotricitys website, it makes it very clear on who is actually green. Very happy with the service and what they stand for

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Well worth it

Added 11/05/2009, reviewed by Edward (Stroud)

Supplier Ratings

I'm shocked reading the other reviews as I've had great service. I used to work for 1of the 'big 6' so have a basic understanding of how the industry works and think the moaners dont appreciate how complicated the industry is. I have rarely needed to call as I pay by Direct Debit and although some of my bills have been estimated that is not their fault as my meter is in my house so if I'm out in the day how are they supposed to get a reading! Even when I've had an estimated bill they've always been quite accurate. And every time I have called I've been greeted by a human and not had to wait 10 mins and press lots of buttons. If your not skint its the only way to go as they're the only 1's making a difference and its not a gimic like the others so called 'green' tariffs

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Fantastic Customer Service

Added 30/04/2009, reviewed by Susan (London)

Supplier Ratings

I have found ecotricity to be very straight forward with everything they do. When I changed the names on the bill as flatmates were moving in and out, it was only a short phone call and not a problem. Their billing is also pretty straight forward, with plenty of different options to suit everyone. I was particularly impressed recently with their customer service. I was in email and phone contact with one customer service staff member who dealt with all my questions and who incredibly patient and helpful.It was nice not to have to explain what had happened over and over again to different people; instead she worked through the problem, kept me updated and posted and remained exceptionally friendly. Fantastic!!! Definitively thumbs up!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.


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Ecotricity - Price Change Indicator

See when Ecotricity changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %
Electricity Price
Change %
Updated Effective Date
All Price Decrease Price Decrease 10/08/2009 01/05/2009 More Details
All Products Price Increase Price Increase 01/08/2008 01/08/2008 More Details
All Products Price Increase Price Increase 01/04/2008 01/04/2008 More Details
New Energy Price Increase Price Increase 22/01/2008 22/01/2008 More Details
New Energy Plus Price Increase Price Increase 22/01/2008 22/01/2008 More Details
New & Old Energy Price Increase Price Increase 01/01/2007 01/01/2007 More Details
New & Old Energy Price Increase Price Increase 01/10/2006 01/10/2006 More Details
New & Old Energy Price Increase Price Increase 30/08/2006 20/09/2006 More Details
New & Old Energy Price Increase Price Increase 02/08/2006 18/09/2006 More Details
New & Old Energy Price Increase Price Increase 10/07/2006 01/08/2006 More Details

Fuel Mix Chart

Ecotricity Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry