Ecotricity Reviews

These guys have a great green ethos, and match the price of your local supplier. They reinvest profits in building more wind turbines and have given us great service. Switch now!

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We've been with Ecotricity for several years now and I'm consistently impressed with their service. I love the fact that I always speak to a real person on the end of the phone, without having to go through endless options first. The bills are clear and simple to understand - which must be a first for an electricity company. I also appreciate the work they do with the money I'm paying.

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I admittedly had some issues with my account in the past but these werent ecotricity's fault, it was some complicated metering issue I didnt understand. What I will say is that they seem to have a new system or something as everything has improved and their bills are so much better both in their accuracy and their content. Would definitely recommend them as it is so refreshing to be able to speak to someone quickly and be able to understand them (i.e. they're not abroad). I get so annoyed with all those TV adverts from other suppliers saying they're green, they havent a clue. Seriously check out ecotricitys website, it makes it very clear on who is actually green. Very happy with the service and what they stand for

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I'm shocked reading the other reviews as I've had great service. I used to work for 1of the 'big 6' so have a basic understanding of how the industry works and think the moaners dont appreciate how complicated the industry is. I have rarely needed to call as I pay by Direct Debit and although some of my bills have been estimated that is not their fault as my meter is in my house so if I'm out in the day how are they supposed to get a reading! Even when I've had an estimated bill they've always been quite accurate. And every time I have called I've been greeted by a human and not had to wait 10 mins and press lots of buttons. If your not skint its the only way to go as they're the only 1's making a difference and its not a gimic like the others so called 'green' tariffs

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I have found ecotricity to be very straight forward with everything they do. When I changed the names on the bill as flatmates were moving in and out, it was only a short phone call and not a problem. Their billing is also pretty straight forward, with plenty of different options to suit everyone. I was particularly impressed recently with their customer service. I was in email and phone contact with one customer service staff member who dealt with all my questions and who incredibly patient and helpful.It was nice not to have to explain what had happened over and over again to different people; instead she worked through the problem, kept me updated and posted and remained exceptionally friendly. Fantastic!!! Definitively thumbs up!

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