EBICo Reviews

I switched to Ebico about 5 years ago, after getting thoroughly fed up with the main supplier in my area who frequently wrote to me offering to raise my Direct Debit with no grounds..... Ebico operate one simple tariff, no standing charge and the same rate whether you pay by DD or on receipt of bill. I am very pleased to receive my bill quarterly, saying what I've used and therefore what I owe - simple! It takes a minute of admin to pay, and no more balancing DD with winter/summer variations in use! Would highly recommend - and Uswitch says they are still the cheapest for the amount I use (2 bed flat), whether paying by DD or otherwise. Fantastic!!

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I was attracted to the idea of joining EBICo by their competitive prices and by their non-profit status. The graphics on their website are very oxfam-esque implying that you will be dealing with an ethical outfit with a personal touch. There is little reference to Scottish and Southern Electric to whom you will ultimately be referred and with whom you will ultimately deal with. I am already with a big supplier and I wanted to get away from them and their monopolising of the industry. The first sign of things to come was the phone call I received today, an automated message from Scottish and Southern Electric requesting that I call them. Call me old fashioned but I expect to speak to human beings, not recordings. And when I tried to call them back I was queued for 3 or 4 minutes. Be warned!

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Switched easily to Ebico for duel fuel c4 years ago. I compare prices at least annually and the most I could have saved has been 9% pa - but only if I switched to one off special price lures/fixed monthly direct debits (the latter would subject me to the whims of providers, whom I suspect may over estimate and then using resulting credit as a free loan) . I can choose to pay for what I use with Ebico. Whilst price is king - added value for me is that their service and communication is excellent, they are a not-for-profit company, their tariffs are fair for all, easy to understand and they have good green credentials. I'm a lowish user (but in 3 bed house), which may affect comparisons, as does geography. They use Southern electric as their supplier - but are significantly cheaper.

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At the time. BUT the price keeps going up. The real Supplier is Scottish and Southern who just hiked their charges by nearly 10% The straw that broke the camel's back. With the amount of cash I can save by switching I just can't afford to be "ethical" any longer. So it's goodbye from me.........

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Been with them for a number of years. Excellent service but prices are now far too high so I've switched

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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