Response to the Which? comparison site satisfaction survey

Published:

18/11/2009

Topic:

Press Release,Insurance,Car,Home

moneysupermarket.com, the UK's largest price comparison website, responds to the Which? comparison site satisfaction survey.

 Ian Williams, director of communications at moneysupermarket.com, said: "Even though we have topped Which?'s survey, we don't recognise its portrayal of moneysupermarket.com.

• "Our own customer satisfaction survey, which runs monthly, shows 83% of our customers are extremely satisfied or satisfied (sample size 20,488 since March 2009).  What's more we are making steady and continual improvements to our satisfaction score.
• "A YouGov survey (June 09, sample 2,009, UK representative) showed that moneysupermarket.com was the most trusted by customers to help them find the best money products - ahead of other price comparison websites and major banks.
• "We innovate on our site weekly.  Which?'s survey was done in August - September 2009 so it is out of date as we've made a number of changes to our site since then to enhance the customer experience. For example, we have changed the way we display motor insurance excesses on the site and how customers choose the excess levels they want.  We show total excess, voluntary excess (which defaults to £250 unless the customer selects otherwise) and compulsory excess.
• "We add more providers to our comparison tools every month - yesterday we offered customers quotes from 108 motor insurance companies and 63 for home insurance, and we aim to be the most comprehensive comparison site.  Of course the number of companies who return quotes is dependent on a number of factors, including whether the insurer will insure for a particular customer risk profile."

- Ends -

Download This Press Release

Download as RTF

Related Links

Related Resouces