Kevin Mountford, head of banking at moneysupermarket.com, said: "This is only the tip of the iceberg, as the vast majority of complaints are resolved without the involvement of the FOS.
"This is the first time that the FOS has published specific complaints figures over a six month period and it will be interesting to see how these figures stack up with those released in six months time.
"While much of the market has traditionally focused on getting the best rates, in this low rate environment we can expect service to become increasingly prominent in the minds of consumers. The figures from the FOS highlight the growing need for businesses to differentiate themselves not just on price, but also with the service they offer."
"It's important not suffer in silence if you feel like you are being treated unfairly by your bank or building society, and dissatisfied customers should always get in touch with their provider in the first instance."
- Ends -
Nicola Parry - PR Officer (Financial Services)078723 7954901244 370318nicola.parry@moneysupermarket.com
Emma Morris - PR Manager (Travel & Shopping)Travelsupermarket.comMoneysupermarket Shopping07775 94168901244 220671emma.morris@moneysupermarket.com
Ian WilliamsDirector of Communications07515 32967101244 665793ian.williams@moneysupermarket.com
Clare FrancisSite Editor07595 06781801244 220650clare.francis@moneysupermarket.com
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