Comment on the publication of complaints dealt with by the Financial Ombudsman Service

Published:

15/09/2009

Topic:

Press Release,Money,Current Accounts

Kevin Mountford, head of banking at moneysupermarket.com, said: "This is only the tip of the iceberg, as the vast majority of complaints are resolved without the involvement of the FOS.

However, the publication of these complaints can only be good news for consumers and highlights the valuable service offered by FOS to anyone who has exhausted the usual complaints channels with their bank.

"This is the first time that the FOS has published specific complaints figures over a six month period and it will be interesting to see how these figures stack up with those released in six months time.

"While much of the market has traditionally focused on getting the best rates, in this low rate environment we can expect service to become increasingly prominent in the minds of consumers. The figures from the FOS highlight the growing need for businesses to differentiate themselves not just on price, but also with the service they offer."

 "It's important not suffer in silence if you feel like you are being treated unfairly by your bank or building society, and dissatisfied customers should always get in touch with their provider in the first instance."

- Ends -

Download This Press Release

Download as RTF

Related Links

Related Resouces