I received my phone with no problems at all, the phone worked well, until I had an accident & dropped it 9 months into the contract. After almost a year, I discovered that CarPhoneWarehose (CPW) had been taking £5.99 for insurance out of my account, something they had sneakily left as "Ticked" on the web application, but I was unaware of, they didn't even send me a bill to show they would be taking it (contravention of the Direct Debit Guarantee). Trying to claim on insurance - not worth it, excess was £30, so I paid £90 for a £25 phone. Also I wasn't sent details of the cash back, so when I tried to claim it was refused. Be careful of any CPW company, they like taking your money in sneaky ways, and not providing a decent service. This is my second bad experience.

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After the very prompt delivery of the phone I had nothing but trouble with e2save. They put me on a more expensive tariff compared to the advertised price online and refused to correct it, blaming the network provider. And like other reviewers, the cashback process was designed for you NOT to get your money. They tried to state that they had never received the bill - my tip is to send anything recorded delivery - and they took months to send the cashback cheque. Just a headache from start to finish. Wouldn't recommend e2save to ANYONE. Never again!!

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Have done cash back before and been happy with it, but never again with e2save. They sent me two entirely different addresses to redeem cash back from - and sent two conflicting tables of when I was to send bills back. I never got a penny back. E2Save gives cashback a bad name and Car Phone Warehouse, who owns it, shouldn't be allowed to hide behind the name.

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I had so many problems getting my cash backs, even though each one was submitted on time and to the correct address. I had to constantly chase them for answers (and yes, they do actually cut you off), was given conflicting information and then the address for the submissions was changed without any prior notification. One thing - do make sure you record all names and times of your calls and try to get one person to take responsibility. They claimed that bills had been lost in their internal systems and so I needed to re-submit bills even though I had sent the original by recorded delivery. Overall, it's not worth the hassle - you will chase them for every bill. This is one company I would never use again and would never recommend to anyone.

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Previously used cash back claims with no problems, so I'm not a novice. Problem I had with E2Save was that I ordered by phone and was not provided with an ID number to log into their cashback link to confirm dates for sending back paperwork. Spent ages trying to get through to their helpline and was told duff information that meant that I was too late on my first claim and therefore lost them all. Plus auto cashback never arrived until I phoned them several times chasing it (shouldn't have to do this on auto cashback claim). Delivery was very good, but they loose points as I had to pay extra to get it delivered to my work address.

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