Switching your mobile phone handset, network or tariff - 2/3

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If you’re looking to switch mobile phone networks to secure a better deal, moneysupermarket.com is here to help. Our guide will tell you how to go about making the switch and how to get the best tariff for your needs.

Mobile phone basics: keeping your number

There are two different ways to retain your number:

  • Number portability is taking your mobile phone number from one mobile phone network to another. If you inform your new network while the number is active this is usually possible. It can take as little as seven days to do this and some networks will even give you a temporary number while you wait. Check to see if your current provider charges for the release of a number.
  • Number migration is taking your number from one tariff to another within the same network. Many networks will not allow this and Orange is the only network that will allow you to switch from a PAYG to a contract.

Mobile phone basics: switching network before contract end

If you’re signing up to a new contract you could be required to pay the minimum term contract rate with your current provider. You can cancel a contract without charge at the end of this minimum term, or, if the minimum term period is 12months then you can write and provide written notice in the eleventh month. Remember to apply for your new contract before your current contract expires if you wish to retain your mobile phone number - networks cannot transfer deactivated numbers.

If you are switching within the same network some companies will allow you to do so without charge during your contract.

If you are happy with the service of your mobile phone network, but believe you can get a better deal elsewhere, it is always worth contacting your current mobile phone supplier. If they believe they will lose your business they could offer a compromise or inform you of another deal that could save you money, time and effort.

In part three we take a look at the switching process and how to go about it.