We have included a number of frequently asked questions in case you want to know more about moneysupermarket.com and our customer promise. Hopefully this information will help reassure you that moneysupermarket.com provides a service you can trust.
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Why has moneysupermarket.com developed a customer promise?
Being the best at saving you time and money is central to our business strategy. Our customer promise is our commitment to achieving this goal.
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Which products are included in the customer promise?
Our customer promise covers our most popular searched products. These are as follows:
moneysupermarket.com
credit cards, current accounts, mortgages, savings, secured loans, unsecured loans, home insurance, motor insurance, travel insurance, broadband, mobile phones, utilities
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Why is it important to compare more companies than other sites?
If you're looking for the best deals you may think you have to spend time checking prices on lots of different comparison sites. We think this defeats the point of using comparison sites as they should be saving you time. Our customer promise means that you can be confident you don't have to spend time comparing deals from lots of different sites as you can do it all in one place.
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How can I be sure that moneysupermarket.com does compare more companies than any other comparison site?
Research published on our site, measures the number of companies that we and other comparison sites are comparing for our 12 most popular searched products. View the research results.
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Which well known companies don't appear on your site and why?
Unfortunately a small number of well known companies don't appear on our site and there are a number of reasons for this. See those that don't appear - we've also included the reason why.
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What happens if I find an error with your information or prices?
We make regular price checks so it shouldn't happen. But if it does then contact us using our contact form and we'll investigate. This will help us improve our service.
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How do I complain if I'm not satisfied?
We are continually looking to improve our service so we really welcome all feedback, good or bad. If you do have a comment or a complaint, please contact the moneysupermarket.com customer services team on 0845 345 5708 (lines are open Monday to Friday 9.00am to 5.30pm) or use our contact form.
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How do I opt-out?
To unsubscribe from our mailing list, please unsubscribe here. After unsubscribing, you will no longer receive Rate Alert or Fare Alert emails or any of the additional services you might be signed up for.
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